Sea Pearl Beach Resort & Spa Ltd.

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Summary

Vacancy: 01
Age: 26 to 32 years
Location: Cox’s Bazar
Salary: Negotiable
Experience: 2 to 4 years
Published: 1 Dec 2024

Requirements

Education

Bachelor of Business Administration (BBA) in Hospitality Management

Experience

2 to 4 years

Additional Requirements

Age 26 to 32 years

Responsibilities & Context

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities, and talent.
Coordinates the delivery of spa services, including skin care, fitness and wellness, massage, program coordinating, all treatments, reservations, reception desk and locker room areas.
Directs and works with the management team and hourly talent to successfully execute all spa operations.
Strives to continually improve guest and talent satisfaction and maximize the financial performance of the department.

CORE WORK ACTIVITIES

Managing Spa Operations and Budgets Selects vendors for spa retail operations and managing contract agreements.
Oversees retail product research, product selection and purchasing, product display.
Manages supply inventories and purchasing control, including wardrobe.
Monitors the spa’s actual and projected sales to ensure revenue goals are met or exceeded.
Maintains cleanliness of spa and related areas and equipment.
Managing Spa Sales and Marketing Strategy
Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
Ensures spa services are included in all property-related marketing and advertising.
Identifies and recommending new products and product enhancements to remain competitive in the market.
Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
Empowers talent to provide excellent customer service.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Reviews findings with talent to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
Interviews and hires management and hourly talent with the appropriate skills to meet the business needs of the operation.
Develops, implements, and maintains a Spa orientation program for talent to receive the appropriate new hire training to successfully perform their job.
Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans.
Other Assignments given by Management time to time.

Skills & Expertise

Computer skill

Customer service or Beauty Industry

Good Communication Skill (Bangla and English)

Guest Relations Services

Initiative and problemsolving abilities.

Management

Smart and Dynamic

team work

Time Management and Prioritization

Workplace

Work at office

Employment Status

Full Time

Job Location

Cox’s Bazar

Source link

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