BRAC

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Summary

Vacancy: —
Location: Dhaka
Experience: At least 3 years
Published: 22 Jan 2025

Requirements

Education

Masters

Masters in any discipline from any recognised university/ institution.

Experience

At least 3 years

Additional Requirements

Strong analytical and problem-solving skills; verbal and written communication, leadership, problem-solving skills
Excellent knowledge of operational, security, risk, and regulatory policies and procedures
Proficiency in market research and competitor analysis, independently decisions making
Ability to adapt to changing market conditions and regulatory environments
Commitment to maintaining high customer service standards and enhancing customer satisfaction
Upholding ethical standards, particularly in safeguarding and regulatory compliance
In-depth understanding of the financial services sector, including regulations, best practices, and market trends
Minimum 3 years’ experience in the financial sector (preferably in client service), with proven track record.

Responsibilities & Context

Microcredit Regulatory Authority (MRA) certificate number- 00488-00186-00065

BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.

BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial services, including loans, savings and microinsurance. We provide an alternative to high-interest loans from informal lenders, supporting families to invest in income-generating activities, build assets, and reduce vulnerability to health shocks and natural disasters. Passionate about finance beyond formal banking systems? Join the BRAC Microfinance team to help build a more financially-inclusive society, where everyone can access finance when they need it – safely, responsibly and sustainably.

Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.

Job Purpose

This role will be assigned with the responsibility of ensuring availability of products and services at branches and service points. This role will also ensure highest level of customer service by designing service delivery plan, recruit service people and initiate new service points where necessary.

Key Responsibilities

To design, amend and implement branch service guidelines.
To develop and implement distribution strategies aligning organization’s financial inclusion objectives.
To develop and manage branch service network to maintain a high-quality service standard.
To conduct market research and competitor analysis to stay informed about best practices in the financial service sector and adapt those practices in the branches and service centers.
To formulate and execute comprehensive plans to distribute financial products and services effectively across various channels.
To collaborate with support functions to align financial service distribution and drive implementation of new services.
To conduct routine analysis of financial data to identify portfolio trends and provide key insights to management.
To adhere and maintain all operational, security, risk and regulatory policies and procedures
To drive effective customer satisfaction surveys.

SAFEGUARDING RESPONSIBILITIES

Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Compensation & Other Benefits

Festival Bonus, Contributory Provident Fund, Gratuity, Performance Bonus, Health and Life Insurance, Maternity/ Paternity Leave, Wellness Centre Facility, Day Care Facility, and others as per policy.Apply Now

Employment Status

Full Time

Job Location

Dhaka

Source link

To apply for this job email your details to admin@chakricircular.com