A Renowned Electrical Company

Summary

Vacancy: 1
Age: 28 to 45 years
Location: Mymensingh (Trishal)
Minimum Salary: Tk. 40000 (Monthly)
Experience: At least 1 year
Published: 4 Dec 2024

Requirements

Education

Bachelor/Honors

Experience

At least 1 year

Additional Requirements

Age 28 to 45 years

Responsibilities & Context

Prepare monthly complaint analysis and evaluation reports.
Submit reports on time to management for development purposes.
Conduct monthly visits to service centers.
Arrange zone-wise meetings with service personnel to ensure faster service delivery.
Ensure product troubleshooting and maintenance are carried out efficiently.
Confirm the availability of tools and spare parts by overcoming obstacles with the help of the SCM department.
Maintain relationships with customers, dealers, showrooms, and management.
Address all service-related issues to promote service development.
Work towards reducing service-related costs.
Prepare service-related bills with proper verification.
Check and verify third-party bills and agreements.
Oversee the structural development of service centers.
Identify inefficiencies in service technicians and engineers.
Arrange training sessions to improve skills.
Manage and improve processes related to sales returns and replacements.
Work to reduce SR/Replace cases.
Develop processes to reduce missing and broken items.
Oversee administrative tasks such as leave adjustments, mobile reimbursements, account opening, ID card issuance, computer allocation, bike management, and uniform distribution for all service points.
Perform additional duties as assigned by management.
Adhere to all official rules and regulations.
Conduct daily feedback calls with customers, showrooms, dealers, and sales members to ensure smooth service operations.
Provide comprehensive follow-up and oversight of service operations to ensure high-quality outcomes.

Skills & Expertise

Complaint analysis

Maintenance and Troubleshooting

Sevice Engineering

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Mymensingh (Trishal)

Source link

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