Medical Support Executive

Noora Health

Noora Health

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Summary

• Vacancy: —
• Location: Dhaka
• Salary: Negotiable
• Experience: At least 2 years
• Published: 27 Aug 2024

Requirements

Education

Bachelors or Masters in Nursing, Midwifery or Medicine.

Experience

• At least 2 years
• The applicants should have experience in the following business area(s):
  NGO

Additional Requirements

• At least two years of experience working in a clinical setting
• Excellent communication and writing skills in Bangla and English
• Working proficiency with MS Office Suite; Comfortable using Android phones,
• laptops, web browsers, Gmail, and other popular online websites
• Highly organised, detail-oriented, and self-accountable
• Excellent collaboration and interpersonal skills with team members at varying levels of management

Responsibilities & Context

WHAT YOU WILL DO

We are in search of an experienced nurse who has strong medical knowledge and excellent leadership qualities to respond to user questions on our Remote Engagement Service (RES) platform. RES is a mobile-based messaging service for patients and their caregivers that empowers them towards healthy behaviors. You will play a key role in the development and functioning of RES in Bangladesh. You will:

Respond to patient questions on our digital platform

• Respond to health-related questions that are submitted via our Remote
• Engagement Service platform (WhatsApp and voice calls). Questions may pertain
• to multiple condition areas such as Maternal and Child Health, General Medicine
• and Surgical Care, Non-Communicable Diseases, Tuberculosis, etc.
• Prepare the draft responses to questions coming from the patients and family
• caregivers, escalate high-priority questions based on triaging protocols
• Audit various responses to ensure they meet quality and efficiency standards
• Manage and report platform glitches to our Platforms and Engineering team

Develop the two-way response system in RES

• Support in developing a knowledge base of questions and answers
• Conduct user calls to understand needs and behaviours and collect feedback
• Maintain and share data and reports on the RES two-way response system
• Identify challenges in the response system and develop the mitigation plan
• Collaborate and cooperate with other teams to improve the product
• Perform other need-based tasks

We encourage people from all backgrounds to apply for positions at Noora Health.

Click link at the bottom part of the ad to view detail job ad.

Employment Status

Full Time

Job Location

Dhaka

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