EDISON GROUP
Requirements
Education
Diploma in Electronics
Bachelor in Engineering (BEngg)
Experience
1 to 2 years
The applicants should have experience in the following business area(s): Group of Companies
Additional Requirements
Age At most 30 years
The applicants should have experience in the following business area(s): Telecommunication, Mobile Accessories, Electronic Equipment/Home Appliances
Experience in using Mobile handset diagnostics tools and expertise in handset repairing level 3.5
Knowledge of mobile operating systems (Android, iOS, etc.) and software troubleshooting.
Strong problem-solving skills to address complex technical issues.
Good communication skills for interacting with customers and team members.
Responsibilities & Context
Job Context: SYMPHONY Mobile, a leading mobile handset brand in Bangladesh, is currently seeking potential candidates for the position of Executive Engineer to ensure efficient and high-quality repairs of mobile handsets at our Customer Care centers at out side of Dhaka (Specially for Manikganj, Gopalganj, Sylhet, Rajbari and Munshiganj). The new hire is expected to diagnose, repair, and test devices effectively while maintaining service standards, improving repair processes, and contributing to overall customer satisfaction.
Job Responsibilities:
Diagnose and repair mobile handsets, ensuring high-quality and on time repair service (up to level 3.5).
Maintain Standard Operation Procedure (SOP) during repairing.
Perform software updates, system restores, and troubleshooting for devices.
Conduct hardware repairs, including screen replacements, battery fixes, and component replacements.
Test repaired devices to ensure proper functionality and quality standards.
Maintain accurate records of repair activities and customer information.
Contribute to improving repair processes and service efficiency.
Skills & Expertise
Client Service
Customer Care
Software Troubleshooting
SOP Development
Other Relevant Skills
Electric Repairing
Electrical Installation and Maintenance
Hardware/Software Troubleshooting
Mobile Servicing
Compensation & Other Benefits
Mobile bill,Over time allowance
Salary Review: Yearly
Festival Bonus: 2
Other Benefits as per company policies.
Workplace
Work at office
Employment Status
Full Time
Job Location
Anywhere in Bangladesh
To apply for this job email your details to apply@chakricircular.com