Padma Online
Requirements
Education
- Bachelor of Science (BSc)
- Diploma in Computer
Additional Requirements
- Strong communication and problem-solving skills.
- Ability to work under pressure and in team environments.
- Willing to work in shifts, weekends, or emergencies.
Responsibilities & Context
Network Monitoring & Maintenance
- Monitor fiber, GPON, and wireless networks using NMS (OLT, ONU, Mikrotik, etc.).
- Detect and resolve downtime or connectivity issues promptly.
- Maintain uptime of core and distribution networks.
Technical Support
- Provide real-time support to field engineers and customer service teams.
- Troubleshoot network issues (PPPoE, IP conflict, bandwidth drop, disconnection).
- Handle router configuration (Mikrotik, ONU, ONT, Wi-Fi routers).
Reporting & Documentation
- Maintain daily downtime and service logs.
- Report link failures and maintenance activity to the network admin.
- Update customer records and IP assignments in CRM or Google Sheet.
Coordination
- Coordinate with field technicians for onsite solutions.
- Communicate with upstream providers (if required) during link outages.
- Assist management in network planning and optimization.
Workplace
Work at office
Employment Status
Full Time
Job Location
Rajshahi (Rajshahi Sadar)
Company Information
Padma Online
Address:
169,Baharampur,Rajpara,Rajshahi
Business:
Internet Service provider in Rajshahi