Officer, Call Center, Alternate Banking Channels

Full Time






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  • Vacancy: —
  • Location: Anywhere in Bangladesh
  • Published: 10 Jun 2024




Bachelor’s degree from any UGC-approved university with a satisfactory academic track record

Additional Requirements

  • Pro-active, problem solver, positive attitude and customer centric mindset
  • Having good command in presentation and negotiating skills.
  • Ability to work in a team under roster.
  • Having basic computer knowledge with MS Office.
  • Previous customer service experience will be an added advantage.

Responsibilities & Context

BRAC Bank is one of the top sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, along with the best credit rating from the top global and local rating agencies and numerous recognitions, speak of the bank’s aspiration towards becoming the best bank in the country.

BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its Alternate Banking Channels Division:


  • Responsible to act on instructions (query /request/ complaint/ feedback) made by the customer in Call Center through incoming and outgoing calls with satisfactory resolutions
  • Responsible for identifying customers’ needs, clarify information, research every issue, and provides solutions and/or alternatives
  • Responsible to build sustainable relationships and engage customers by taking the extra mile
  • Responsible for adhering quality, office adherence, KPI related guidelines and meet personal or team’s qualitative & quantitative targets
  • Responsible to adhere and support company/departmental process, policies and practices.
  • Seize opportunities to upsell products when arise
  • Having a positive mindset to deliver other duties as assigned

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

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