Bangladesh Specialized Hospital PLC
Requirements
Education
Masters
Masters degree in any discipline
Master Degree in any discipline with two(02) experience in relevant area
Experience
At least 2 years
The applicants should have experience in the following business area(s): Call Center
Additional Requirements
Age At most 35 years
At least 2 years experience in related field.
The applicants should have experience in the following business area(s): Hospital, Research Organization, Diagnostic Centre, Clinic
Computer Literacy: MS Office (Word/Excel/Power point).
Ability to handle confidential and sensitive information.
Ability to communicate effectively on the telephone
Responsibilities & Context
Job Context:
The Call Centre Officer at Bangladesh Specialized Hospital Ltd. (BSH) is responsible for handling inbound and outbound calls, addressing patient inquiries, and resolving issues related to hospital services. This role involves maintaining accurate records of conversations, scheduling appointments, and ensuring high-quality service delivery. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the ability to maintain professionalism and adhere to telephone etiquette at all times.
Job Responsibilities:-
Schedule patient appointments and ensure proper coordination.
Answer calls promptly, with a polite and professional demeanor.
Collect and accurately enter demographic information (address, phone number, etc.).
Review appointment details with the caller (date, time, location, and provider).
Respond to patient inquiries and provide relevant information, ensuring a patient-focused approach.
Make reminder calls and reschedule appointments as needed.
Perform other duties as reasonably assigned by the supervisor or manager.
Skills & Expertise
Other Relevant Skills
MS Office
Records management skills
Administrative Support
Compensation & Other Benefits
Provident fund
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2
Gratuity
Earned Leave Encashment
Health Benefit and
Profit Incentive
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Shyamoli)
To apply for this job email your details to apply@chakricircular.com