Bangladesh Specialized Hospital PLC
Requirements
Education
Master of Business Administration (MBA)
Masters
Masters degree in any discipline
Additional Requirements
Age At most 35 years
Experience: Minimum 2 years of experience in customer service, preferably in hospitals, diagnostic centers, or clinical environments.
Shift Flexibility: Must be willing to work in evening and night shifts as per hospital requirements.
Technical Proficiency: Competent in using computers and hospital front desk software or appointment systems.
Communication Skills: Strong interpersonal skills; ability to communicate effectively in both Bengali and English.
We’re open to hiring freshers with the right attitude and skills.
Personal Attributes:
Polite, patient, and professional demeanor
Team-oriented mindset
Ability to handle sensitive information with discretion
Service-focused attitude under pressure
Responsibilities & Context
Job Summary :
The Officer – Customer Care at Bangladesh Specialized Hospital serves as the first point of contact for patients and visitors, acting as a key representative of the hospital`s commitment to quality service. This role is crucial for ensuring seamless coordination between patients, consultants, and internal departments—from appointment scheduling to post-consultation support. The Officer fosters a welcoming environment, assists with patient navigation, provides accurate information, and helps ensure efficient service delivery while maintaining hospital protocols and patient confidentiality.
Key Duties & Responsibilities
1. Patient Coordination
Greet patients and guests with professionalism and courtesy.
Manage appointments (both pre-booked and walk-ins) and guide patients through the consultation process after payment completion.
Keep consultants informed about patient arrivals and status updates.
2. Pre‑Consultation Assistance
Guide patients on pre-consultation steps, including investigations, medications, and follow-up visits.
Provide up-to-date information on consultant schedules, visiting hours, tariffs, and proce
dural requirements.
3. Appointment & Reporting Management
Schedule, reschedule, or cancel appointments using the centralized hospital management system.
Assist patients in collecting medical reports and arranging follow-up consultations.
4. Exceptional Case Handling
Manage unexpected or urgent patient cases with empathy and efficiency.
Coordinate with consultants to accommodate critical situations while maintaining service quality and patient dignity.
5. Additional Duties
Stay updated on hospital facilities, service offerings, and pricing changes.
Perform other tasks or responsibilities as assigned by departmental leadership in alignment with operational needs.
Skills & Expertise
Other Relevant Skills
Appointment Scheduling
Customer Care
Guest Relations Services
Hospital
Compensation & Other Benefits
Provident fund
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2
Gratuity
Health Benefit
Earn Leave Encashment &
Profit Incentive
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Shyamoli)
To apply for this job email your details to apply@chakricircular.com