Officer/ Executive-Customer Service (Garments Accessories)

International Trimmings & Labels Bangladesh Private Limited

International Trimmings & Labels Bangladesh Private Limited

 

International Trimmings & Labels Bangladesh Private Limited

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Summary

  • Vacancy: 1
  • Age: at least 25 years
  • Location: Dhaka (Uttara Sector 3)
  • Maximum Salary: Negotiable
  • Experience: At least 2 years
  • Published: 26 Sep 2024

 

Requirements

Education

At least BBA/Bachelors’ degree.

Experience

  • At least 2 years
  • The applicants should have experience in the following business area(s):
    Multinational Companies, Garments Accessories

Additional Requirements

  • Age at least 25 years
  • Minimum 2/3 year’s experience·
  • Must have Experience in Garments / Garments Accessories Industries.
  • Must be proficient in Computer skills in MS office ( especially in Excel).
  • Excellent in Bangla and English – both spoken and written.
  • Leadership skills, being proactive.
  • Outstanding communication and interpersonal skills.
  • Excellent time management skills and Ability to work under pressure.
  • Planning, organizing & prioritizing skills.

Responsibilities & Context

Job Context:

International Trimming & Labels (ITL) Group is a UK based Multinational company and manufacturer of garments accessory. ITL Group has global operations in 14 countries over 35 years of experience. International Trimming & Labels Bangladesh Private Limited (ITL-BD) is a sister concern of ITL group. And it is operating in Bangladesh since 2015. It is manufacturer and exporter of garments Tags, care labels etc.

ITL-BD is seeking young, talented and aspiring candidate who is a team player and multitasker and would like to join our team and meaningfully contribute to accelerate business development and reach the organization’s goal.

Job Description / Responsibility:

  • Respond to customer requirements and requests (via email and phone) in a timely manner.
  • Process orders, provide invoices, and share layouts with customers on time.
  • Ensure proper order management and communicate order status/delivery information to customers.
  • Coordinate with the operations team and other departments for the timely delivery of goods and services.
  • Handle customer complaints according to company procedures and service standards.
  • Educate new customers on order placement, system usage, and relevant information.
  • Provide suggestions to supervisors for improving current order, process, or operational flows to increase efficiency.
  • Visit customers when required, especially for critical issue resolution.
  • Provide sales support as needed to meet management’s requirements.
  • Follow up on timely payments, expedite documentation, and support the commercial/credit team in closing orders.
  • Adhere to company and departmental policies, procedures, and SOPs.
  • Align actions with departmental goals, objectives, and KPIs.
  • Advocate for customer needs to ensure the best service experience.
  • Stay informed about customer garment production lead times, product lines, and related details.

Compensation & Other Benefits

  • Mobile bill, Provident fund, Insurance, Gratuity
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2

Earn Leave Enchasment (Partial)

Child & Marriage Allowance.

Parents death compensation.

Paternity Leave.

Friday and alternative Saturday is weekend

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Uttara Sector 3)

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