City Bank PLC
City Bank PLC
City Bank PLC
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Summary
- Vacancy: —
- Age: 23 to 35 years
- Location: Dhaka
- Minimum Salary: Negotiable
- Experience: At least 1 year
- Published: 10 Jun 2024
Requirements
Education
- Bachelor/Honors
Experience
- At least 1 year
- The applicants should have experience in the following business area(s):
Banks, Financial Technology (Fintech) Startup - Freshers are also encouraged to apply.
Additional Requirements
- Age 23 to 35 years
- Effective written communication skill (English)
- Superior verbal communication skill
- Good command over MS Office especially in MS Word and MS Excel
- Team player
- Organized in nature
- Attention to details
- Problem solving attitude
Responsibilities & Context
- Execute Citytouch daily operation as per SOP (new customer registration, tag request etc.).
- Coordinate with various stakeholders to resolve customers’ issues and complaints related to Citytouch services.
- Prepare daily team report and MIS.
- Execute flawless documentation process.
- Take different initiate to reduce lead time to execute regular tasks.
- Conduct UAT for new features of Citytouch and provide feedback from operational perspective.
- Receive customer support requests related to Citytouch through email and Helpdesk and take necessary action to resolve.
- Communicate with customer through email/phone as and when necessary to provide support.
Workplace
Work at office
Employment Status
Contractual
Job Location
Dhaka