FORTIS GROUP

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Summary

Education

Experience

5 to 7 years
The applicants should have experience in the following business area(s):
Hotel, Resort

Supervise the day-to-day operations of the resort, ensuring all departments are functioning smoothly, including front desk, housekeeping, food & beverage, maintenance, and guest services.
Coordinate with department heads to streamline operations, improve efficiency, and maintain high standards of service.
Monitor and manage resort inventory, supplies, and equipment.
Ensure an exceptional guest experience by overseeing all customer-facing activities and addressing guest feedback, complaints, or special requests.
Manage budgets and financial targets for the resort, including revenue, expenses, and profitability.
Develop and enforce safety protocols and procedures to ensure a secure environment for guests and staff.
Develop and implement strategies to improve operational efficiency and guest satisfaction.
Work with the marketing and events teams to promote resort activities, drive attendance, and ensure seamless event execution.
Oversee and manage property management systems (PMS) and other operational software.
Ensure all systems are running smoothly and are updated with relevant guest and booking information.
Prepare regular reports for senior management on operational performance, financial metrics, guest satisfaction, and other key indicators.
Communicate effectively with department heads to align on goals, share updates, and coordinate initiatives.
Attend and contribute to executive meetings, offering insights and recommendations for enhancing resort operations.

Work at office

Full Time

Dhaka

To apply for this job email your details to admin@chakricircular.com