Operations Executive

Ignite Tech Solutions

Ignite Tech Solutions

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Summary

• Vacancy: —
• Age: 25 to 32 years
• Location: Dhaka (Mirpur 10)
• Salary: Tk. 25000 – 30000 (Monthly)
• Experience: 2 to 4 years
• Published: 7 Feb 2025

Requirements

Education

• Bachelor of Business Administration (BBA) in Management

Experience

• 2 to 4 years
• The applicants should have experience in the following business area(s):
  Telecommunication, Call Center

Additional Requirements

• Age 25 to 32 years

• Proven experience as a Call Center Operations Executive or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in call center software and performance metrics analysis.
• Ability to handle high-pressure situations and make quick decisions.
• Strong problem-solving and organizational skills.

Responsibilities & Context

• Oversee daily operations of the call center to ensure efficiency and effectiveness.
• Develop and implement strategies to improve customer service quality and performance metrics.
• Monitor and analyze call center performance data to identify trends and areas for improvement.
• Lead, mentor, and manage a team of supervisors and customer service representatives.
• Ensure compliance with company policies, procedures, and industry regulations.
• Collaborate with other departments to align call center operations with organizational goals.
• Handle escalated customer issues and provide resolution in a timely manner.
• Prepare and present performance reports to senior management.

Skills & Expertise

Communication in English

Good communication skills

Leadership and teamwork

Tele Marketing

Telecommunication

Telecommunication Products & Services

Telecommunication Service

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Dhaka (Mirpur 10)

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