Royal Park Residence
Royal Park Residence
Royal Park Residence
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Summary
- Vacancy: 1
- Age: 35 to 45 years
- Location: Dhaka
- Salary: Negotiable
- Experience: 5 to 10 years
- Published: 8 Jul 2024
Requirements
Education
- Bachelor/Honors
Experience
- 5 to 10 years
- The applicants should have experience in the following business area(s):
Hotel, Cosmetics/Toiletries/Personal Care
Additional Requirements
- Age 35 to 45 years
Responsibilities & Context
1. Fully responsible for all Operational aspects of the departments
2. Inspect the rooms assigned for the arrivals daily and address any issues related to the Housekeeping or Maintenance
3. Work closely with the Chief Engineer to ensure the upkeep of the property
4. Address any defected/Concerns related to the Front Desk, Housekeeping and Maintenance and resolve them swiftly
5. Oversee and coordinate daily hotel operations to ensure a seamless guest experience
6. Develop and implement operational policies and procedures to enhance efficiency and service quality
7. Collaborate with departmental heads, including front desk, housekeeping and maintenance to optimize the workflows
8. Monitor and analyze the guest satisfaction surveys and reviews, implementing improvements as needed
9. Support and work closely with all the HOD’s to ensure a smooth functioning of the operation
10. Handle guests concerns and complaints with professionalism and commitment to resolution
11. Maintain a good relationship with the Government bodies and personal, at all times
12. Ensure the hotel is in operative condition receive & serve the guests at all times
13. Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters and ensure service recovery
14. Ensure SOP implementation in all departments and check the same during routine operational checks. GM’s guidance is to be taken when required
15. Monitor the purchase/ requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc).
16. Carry out random inspection of the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc) with the F & B Manager and chef.
17. Coordinate with the Suppliers / Vendors for quality products involving the Purchasing Manager and providing performance assessment of vendors every quarter
18.Inspect all departments for SOP implementation.
19. Inspect all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
20. Monitor the co-ordination between all departments for smooth & efficient operations.
21. Identify the staff learning needs and assisting with their development by conducting relevant trainings
22. Provide timely and constructive feedback to all direct reports as and when required either formally or informally.
23. Be available on call 24/7 to resolve any urgent problems or emergencies.
24. Responsible for the overall management of the operation of the hotel.
25. Stay informed about the industry trends and best practices to drive continues improvement
26. Brief the GM regarding the activities of the hotel and tasks conducted daily27. Any other duties assigned by the GM
Employment Status
Full Time
Job Location
Dhaka