Royal Park Residence
Royal Park Residence
Royal Park Residence
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Summary
- Vacancy: 1
- Age: 35 to 45 years
- Location: Dhaka
- Salary: Negotiable
- Experience: 5 to 10 years
- Published: 8 Jul 2024
Requirements
Education
- Bachelor/Honors
Experience
- 5 to 10 years
- The applicants should have experience in the following business area(s):
Hotel, Cosmetics/Toiletries/Personal Care
Additional Requirements
- Age 35 to 45 years
Responsibilities & Context
- Fully responsible for all Operational aspects of the departments
- Inspect the rooms assigned for the arrivals daily and address any issues related to the Housekeeping or Maintenance
- Work closely with the Chief Engineer to ensure the upkeep of the property
- Address any defected/Concerns related to the Front Desk, Housekeeping and Maintenance and resolve them swiftly
- Oversee and coordinate daily hotel operations to ensure a seamless guest experience
- Develop and implement operational policies and procedures to enhance efficiency and service quality
- Collaborate with departmental heads, including front desk, housekeeping and maintenance to optimize the workflows
- Monitor and analyze the guest satisfaction surveys and reviews, implementing improvements as needed
- Support and work closely with all the HOD’s to ensure a smooth functioning of the operation
- Handle guests concerns and complaints with professionalism and commitment to resolution
- Maintain a good relationship with the Government bodies and personal, at all times
- Ensure the hotel is in operative condition receive & serve the guests at all times
- Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters and ensure service recovery
- Ensure SOP implementation in all departments and check the same during routine operational checks. GM’s guidance is to be taken when required
- Monitor the purchase/ requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc).
- Carry out random inspection of the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc) with the F & B Manager and chef.
- Coordinate with the Suppliers / Vendors for quality products involving the Purchasing Manager and providing performance assessment of vendors every quarter
- Inspect all departments for SOP implementation.
- Inspect all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Identify the staff learning needs and assisting with their development by conducting relevant trainings
- Provide timely and constructive feedback to all direct reports as and when required either formally or informally.
- Be available on call 24/7 to resolve any urgent problems or emergencies.
- Responsible for the overall management of the operation of the hotel.
- Stay informed about the industry trends and best practices to drive continues improvement
- Brief the GM regarding the activities of the hotel and tasks conducted daily
- Any other duties assigned by the GM
Employment Status
Full Time
Job Location
Dhaka