1000FIX Services Ltd.

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Summary

Education

Bachelor of Science (BSc), Bachelor of Business Administration (BBA), Master of Science (MSc), Master of Business Administration (MBA)

Experience

At least 5 years
The applicants should have experience in the following business area(s):
IT Enabled Service, Electronic Equipment/Home Appliances

Additional Requirements

Understand, interpret, reproduce, and find the problems. Perform Root cause Analysis.
Good communication skill in both verbal and written with good presentation skills.
Communication skills in Bangla and English
Competency in Microsoft applications including Word, Excel, Power Point and Outlook.
Good Analytical and Organizing Skills.
Good Planning and decision Making Skill.
He must be able to manage People.
Ability to work under pressure
He must possess ownership and dedication towards the responsibilities.

Deep understanding on Customer Service through frontlines.
Excellent presentation, good negotiation and motivational skill.
KPI driven in terms of Revenue, Sales, Service and Customer Satisfaction.
Good understanding in workforce management.
Capability of handling critical issues.
Innovative mindset to improve Customer experience.
Process & policy improvement and align team properly with operation process. Innovation in work will be appreciated.
Outstanding collaboration and co-ordination capacity across team.
Interested to learn and develop every day.
Planning cost effective ways to run day to day store and Service operations.
Design and create plans of action for the various stages of the customer service process.
Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences.
Day-to-day management of all customer-facing teams to ensure all teams work towards the same goals.
Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent.
Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices.

After Sales Service

Customer Management

Customer relationship

Customer Service

Handling customer queries

Home appliances

IT Support Service

Service Operations

T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus, Profit share, Provident fund
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2

Work at office

Full Time

Dhaka

To apply for this job email your details to admin@chakricircular.com