BRAC

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Summary

Vacancy: —
Location: Cox’s Bazar (Teknaf, Ukhia)
Minimum Salary: Negotiable
Experience: At least 1 year
Published: 6 Nov 2024

Requirements

Education

Bachelor’s in Psychology, Development Studies, Law and English or any discipline from reputed university

Experience

At least 1 year
The applicants should have experience in the following business area(s):
NGO, Development Agency

Additional Requirements

Knowledge skills and abilities required:

Work in a team and flexible
Problem solver and Critical Thinking
Able to communicate issues
Knowledgeable of Rohingya context
Adhere to BRAC core values.

Skills:

Ability to establish and maintain good working relationships with stakeholders in a sensitive environment
Effective communication and presentation skills
Have computer skills with all Microsoft Office programs (MS Word, Power Point, and Excel)
Excellent influencing, negotiating and communication skills in Bangla and English
Knowledge of local dialect (language) is preferable
Excellent organization, and coordination skills
Basic communication skills with donor for providing update for day-to-day work in Bangla and English.

Competencies:

Demonstrated ability to think technically, prioritize and meet deadlines in a complex and challenging environment; must be culturally sensitive
Ability to operate in a complex organization, across functions and work on own initiative and collaboratively as part of diverse teams

Responsibilities & Context

The position will be responsible in the CFM Hub, and any means or tools of complaint, feedback and response established in the camp. He/she will ensure a participatory approach in camp management activities. Ensure refugees are aware and well informed on SMS activities and are contributing and giving feedback. Ensure refugees understand any referral mechanisms and know the various service providers in the camp. Act as the link between SMS, partners, and communities at the camp level.

Major Responsibilities:

Establishing effective coordination mechanisms with sectors to get feedback from the general population of the Refugees
Responsible to ensure that the mechanism is popularize to the general population of the Rohingya Refugee
Record keeping of community’s complaints both hard copy and soft copy (using specific tools/guidelines.)
Regularly maintaining CFRM Log and troubleshooting the CFRM database and perform database management commands to clean, analyze and generate information from the recorded data of CFRM
Prepare presentations and reports on progress and achievements of CFRM activities to share with relevant stakeholders and donors
Refer recorded complaints to the specific sector following the standard guidelines and procedures and follow up of complaints resolve and tracking the status
To work closely with the community and able to mobilize communities
To compile, report and feedback to respective partners on the incidents, complaints filed against their services
Ensure equal access to participate in all camp activities for all groups
Involve members of the camp population as volunteers in specific tasks/projects that are designed and planned in consultation with the refugee community
Facilitate and coordinate a participatory approach among all stakeholders
Promote and coordinate to ensure effective feed-back and complaints mechanism
Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so
Conduct Thematic Group meeting and taking meeting minutes

Safety and Safeguarding:

Ensure the safety of Programme Participants, people who come into contact with the organisation and team members from any harm, abuse, neglect, harassment and exploitation including sexual exploitation and abuse (SEA) to achieve the programme’s goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment
Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action
Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so

Skills & Expertise

Complaint Management

Manage Complain

Compensation & Other Benefits

Mobile bill, Medical allowance, Weekly 2 holidays
Festival Bonus: 2

Health & Life Insurance
Health & Wellness Facility
Paternity/ Maternity leave and
Others as per Organisation policy

Workplace

Work at office

Employment Status

Contractual

Job Location

Cox’s Bazar (Teknaf, Ukhia)

Source link

To apply for this job email your details to admin@chakricircular.com