Receptionist’s

1. Front Desk & Customer Service

• Greeting Clients – Welcome visitors politely and create a good first impression.
• Providing Information – Answer queries related to air tickets, tour packages, and visa services.
• Telephone/Email Handling – Respond to calls, emails, and messages in a professional manner.

2. Air Ticketing Support

• Basic Inquiry Handling – Provide flight schedule, fare, and availability information to clients.
• Directing to Sales Executive – Forward complex booking or cancellation requests to the sales team.
• Assisting in Documentation – Help collect copies of passports or IDs needed for ticket booking.

3. Tourism (Tours & Packages)

• Promotional Support – Share brochures, leaflets, and package details with customers.
• Booking Assistance – Take initial details from clients for hotel or transport reservations.
• Customer Coordination – Pass client preferences to the tour manager/sales executive.

4. Visa Services

• Document Collection – Receive required documents (passport, photos, forms) from clients.
• Appointment Scheduling – Assist in arranging embassy or consulate appointments.
• Status Updates – Provide clients with updates or connect them with visa consultants.

5. Administrative Duties

• Record Keeping – Maintain client logs, booking records, and follow-up lists.
• Office Support – Handle filing, photocopying, scanning, and data entry.
• Coordination – Support smooth communication between departments (sales, ticketing, visa