Renaissance Dhaka Gulshan Hotel RDGH is hiring Chief Concierge
Requirements
Education
- Diploma in Hotel Management
Experience
- 5 to 10 years
- The applicants should have experience in the following business area(s): Hotel
Responsibilities & Context
- Supervise daily operations of the concierge desk, bell desk, doorman, and valet services.
- Greet guests with a warm, professional demeanor and provide personalized assistance.
- Coordinate transportation, restaurant reservations, event tickets, tours, and other guest needs.
- Maintain a strong knowledge of local attractions, cultural events, and up-to-date city information.
- Train, mentor, and schedule concierge and bell staff.
- Handle VIP guest arrangements and special requests with utmost care and confidentiality.
- Collaborate with other departments (Housekeeping, Front Office, F&B) to ensure guest satisfaction.
- Maintain relationships with vendors, service providers, and local businesses.
- Address and resolve guest complaints or service issues promptly and professionally.
- Ensure the concierge desk is organized, stocked, and guest-ready at all times.
- Uphold hotel policies and procedures and maintain safety standards.
Compensation & Other Benefits
- Mobile bill
- Lunch Facilities: Full Subsidize
- Festival Bonus: 2
Attractive Service Charge benefit
Compensatory Duty Meal
Bereavement Leave & Others as per Law
Group Insurance Coverage
Uniform & Complimentary Laundry Facility
Extensive Take Care Activities
Engaging Work Environment
In-house Doctor Support
Comprehensive Learning & Development Program
Career Advancement
Employment Status
Full Time
Job Location
Dhaka