Renewals and Partnership Manager

Tradeshi Limited

 

Tradeshi Limited

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Summary

• Vacancy: 1
• Age: 28 to 35 years
• Location: Dhaka (DOHS Banani)
• Maximum Salary: Tk. 50000 (Monthly)
• Experience: At least 5 years
• Published: 19 Aug 2024

 

Requirements

Education

• Bachelor of Business Administration (BBA) in Marketing, Bachelor of Business Administration (BBA) in Finance & Banking, Bachelor of Business Administration (BBA) in Accounting, Master of Business Administration (MBA)

Experience

• At least 5 years
• The applicants should have experience in the following business area(s):
  E-commerce

Additional Requirements

• Age 28 to 35 years

• At least 5 years of experience in customer retention, sales, or account management, with a minimum of 2 years in a leadership role.
• Proven experience in managing key accounts and leading by example.
• Strong understanding of e-commerce platforms, ideally with experience in Alibaba.com or similar platforms.
• Proven experience in managing financial operations, including payment processing and reconciliation.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams, external partners, and key accounts.
• Strong analytical skills, with the ability to interpret data and make informed decisions.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities & Context

1. Team Leadership & Management:

• Lead and manage the Renewals core team, ensuring they meet or exceed KPIs related to customer renewal rates, customer contact, and revenue.·
• Identify and address gaps in internal training and product knowledge within the team.·
• Develop and implement strategies for up-selling, cross-selling, upgrading, and renewing customers.·
• Foster a customer-centric culture within the team, ensuring that every customer interaction adds value.

2. Key Account Management:

• Personally manage a portfolio of key accounts to demonstrate best practices in customer retention and account management.
• Build and maintain strong relationships with these key accounts, ensuring their needs are met and they receive exceptional service.
• Utilize insights from managing key accounts to guide the team and refine strategies for broader customer success.

3. Customer Relationship Management:

• Oversee the management of existing exporters who are paid subscribers of Alibaba GGS products.
• Ensure the team provides comprehensive platform training and support to maximize customer satisfaction and product usage.
• Regularly assess customer needs and feedback, ensuring the team is proactive in addressing any issues or opportunities for improvement.

4. Financial Operations:

• Act as the primary point of contact for all finance-related matters with Alibaba HQ.
• Manage payment processing, commission calculation, and reconciliation with Alibaba HQ.
• Troubleshoot and resolve any finance-related issues between Tradeshi and Alibaba HQ in a timely manner.
• Forecasting sales revenue and annual budget for own team

5. Collaboration with New Sales Team:

• Coordinate with the New Sales Team to ensure smooth transitions from sales to renewals, particularly focusing on securing 1st-year renewals.
• Work closely with the New Sales Team to identify and leverage opportunities for customer referrals.
• Share insights and feedback with the New Sales Team to continuously improve the sales-to-renewals pipeline

6. Communication & Reporting:

• Maintain regular communication with Alibaba HQ, ensuring all processes related to finance and customer management are aligned.
• Prepare and present regular reports on team performance, customer satisfaction, key account management, and financial reconciliation to senior management.
• Stay informed of all upcoming products and features from Alibaba.com and communicate relevant updates to the team and customers.

7. Continuous Improvement:

• Stay updated on the latest trends and best practices in customer retention, account management, and product management.
• Proactively identify opportunities for process improvement within the Renewals team and in managing key accounts.
• Collaborate with other teams, including New Sales and Data, Content, and IT, to ensure a seamless customer experience across the board.

Skills & Expertise

Analytical Skill

Business Development

Data Driven

Excellent communication and interpersonal skills.

International/ Export Marketing

Leadership and interpersonal skills

MS Word/ Excel/ PowerPoint/ OneNote

Problem solving and decision making

Strong written and verbal communication in English

Compensation & Other Benefits

• Competitive basic salary, performance-based incentives, mobile and travel allowance & lunch·
• Health and wellness benefits.·
• Opportunities for professional development and career advancement.
• Collaborative and dynamic work environment.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (DOHS Banani)

Job Highlights

Tradeshi, the official Gold Channel Partner of Alibaba.com in Bangladesh for 8+ years, is seeking a highly motivated and experienced Renewals and Partnership Manager.

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