Reservation & Ticketing Assistant (Town Office)

Singapore Airlines Ltd (GSA Saimon Global)

Singapore Airlines Ltd (GSA Saimon Global)

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Summary

• Vacancy: —
• Age: at least 20 years
• Location: Dhaka (Gulshan)
• Salary: Negotiable
• Published: 24 Apr 2025

Requirements

Education

• Bachelor/Honors

Additional Requirements

• Age at least 20 years

Responsibilities & Context

Job Profile:

Responsible for representing Singapore Airlines in day to day frontline customer service and perform reservation & ticketing service at Dhaka Town Office.

Successful candidate will be hired under Singapore Airlines’ GSA, Saimon Global Ltd. and will report directly to General Manager Dhaka.

Job Responsibility:

Travel Agent & Customer Service-

• Delivering outstanding service at each Travel Agent and customer contact point.
• Handle flight reservations & ticketing request for Singapore Airlines Ltd. Customer in-person, over the phone and through email.
• Support Sales Team(internal) as well as Travel Agencies and corporate clients(external) to solve reservations & ticketing issue and request.
• Manage, Investigate and respond to Travel agencies and customers feedback through email.
• Pre-flight preparation including reviewing of booked loads, re-accommodation and call-out to Travel agencies and customers.

Administration– Sales administration and reporting.

Job Requirements-

• A graduate degree from a recognized university.
• Excellent communicator and good interpersonal skills.
• Fluent in Bangla and English (spoken & written)Strong customer service orientation.
• Able to work under pressure in a fast-paced environment.
• Possess strong problem-solving and analytical skills.
• Results-focused individual who can work both independently and an effective team-player.
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint).
• Fresh graduates are welcome to apply.

Compensation & Other Benefits

• Allowances: Meal, transport, uniform, medical
• Salary review: Annual
• Festival bonuses: 2 yearly
• Staff Travel benefits.

Employment Status

Full Time

Job Location

Dhaka (Gulshan)

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