Reservation & Ticketing Executive

Mastermind Tours & Travels

Mastermind Tours & Travels

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Summary

• Vacancy: 10
• Age: 24 to 35 years
• Location: Dhaka
• Salary: Tk. 20000 – 30000 (Monthly)
• Experience: At least 2 years
• Published: 10 Jan 2025

Requirements

Education

• Bachelor/Honors

Experience

• At least 2 years
• The applicants should have experience in the following business area(s):
  Travel Agent, Tour Operator, Immigration/Visa Processing

Additional Requirements

• Age 24 to 35 years

Skills:

Verbal Communication: Strong verbal communication skills are necessary for interacting with passengers, providing information, and resolving issues.

Written Communication: Ability to write clear and concise messages, reports, and documentation.

Customer Service Skills:

Problem-Solving: Ability to handle customer complaints and resolve issues effectively.

Empathy and Patience: Skills in dealing with a diverse range of passengers, including those who may be stressed or frustrated.

Attention to Detail:

Accuracy: Precision in processing transactions and managing details to avoid errors in bookings and ticketing.

Compliance: Ensuring that all procedures and regulations are followed meticulously.

Skills and Qualifications:

Communication Skills: Essential for interacting with customers and colleagues.

Attention to Detail: Important for processing bookings accurately.

Customer Service Orientation: A focus on enhancing the customer experience.

Technical Skills: Proficiency in booking systems and software.

Problem-Solving Abilities: To handle customer issues and complaints effectively.

Responsibilities & Context

A well renowned travel agency dedicated to providing exceptional travel experiences to our clients. We specialize in air ticket bookings,, and complete travel solutions. We are looking for a skilled and dynamic Reservation Officer to join our growing team.

Airline Ticketing & reservation: Creating PNR, Issuing and Reissuing Tickets using GDS (Travelport, Saber & Amadeus), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.

Execute all GDS major commands in Sabre / Travelport / Amadeus & NDC platforms (Book, rebook, reissue, issue, split / merge, ancillary, EMD)

Manage customer inquiries and resolve issues related to bookings. Keep up to date with airline policies, Provide after-sales support. promotions, and travel trends.

Regular follow-up with existing / potential clients. Prepare report as required by management.

Skills & Expertise

Air ticketing Reservation

Amadeus

GDS (GalileoTravelport

GDS (SABRE

NDC

Travel management

Workplace

Work from home, Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Dhaka

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