Reservation Executive

Green View Golf Resort

Green View Golf Resort

Follow

Summary

• Vacancy: 1
• Age: 24 to 30 years
• Location: Dhaka (Banani)
• Salary: Negotiable
• Experience: 2 to 4 years
• Published: 2 Dec 2024

Requirements

Education

• Bachelor of Business Administration (BBA) in Hospitality Management, Bachelor of Business Administration (BBA) in Marketing

Experience

• 2 to 4 years
• The applicants should have experience in the following business area(s):
  Resort

Additional Requirements

• Age 24 to 30 years

• Strong communication and interpersonal skillsExcellent organizational and time management skills.
• Ability to work under pressure and meet deadlines.
• A positive and friendly attitude.
• Experience in the hospitality industry, particularly in reservations, is preferred.

Responsibilities & Context

Job Summary:

A Reservation Executive at a resort is responsible for managing and processing guest reservations. This includes handling inquiries, booking accommodations, and providing excellent customer service. The goal is to maximize room occupancy and revenue while ensuring guest satisfaction.

Key Responsibilities:

Reservation Management:

• Handle incoming reservation inquiries via phone, email, or online booking platforms.
• Confirm reservations and send confirmation emails to guests.
• Manage reservation modifications, cancellations, and no-shows.

Guest Service:

• Provide excellent customer service by answering guest questions and resolving issues promptly.
• Offer personalized recommendations on room types, dining options, and resort activities.
• Upsell additional services and packages to maximize revenue.

Reporting:

• Generate accurate and timely reports on reservation statistics, occupancy rates.
• Analyze data to identify trends and opportunities for improvement.

Administrative Tasks:

• Maintain accurate records of reservations, guest information, and correspondence.
• Assist with other administrative tasks as required, such as data entry and filing.

Skills & Expertise

Guest service

Reservation Management

resorts

Compensation & Other Benefits

• Salary Review: Yearly
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Banani)

Source link