Reservation Executive

Royal Mark Hotel Limited

Summary

• Vacancy: 2
• Age: at most 35 years
• Location: Sylhet (Sylhet Sadar)
• Salary: Tk. 14000 – 20000 (Monthly)
• Experience: 1 to 5 years
• Published: 26 May 2025

Requirements

Experience

• 1 to 5 years
• The applicants should have experience in the following business area(s):
  Hotel
• Freshers are also encouraged to apply.

Additional Requirements

• Age at most 35 years

Responsibilities & Context

• Handling Inquiries: Addressing guest inquiries via phone, email, or online, providing information about room availability, rates, and packages.
•  Managing Bookings: Taking and confirming reservations, ensuring accurate entry of guest information and preferences into the reservation system.
•  Confirming Reservations: Providing timely and accurate confirmation of bookings to guests.
• Addressing Guest Requests: Handling special requests and ensuring they are communicated to relevant departments.
• Promoting Hotel Services: Upselling and cross-selling hotel amenities and services to maximize revenue.
• Maintaining Records: Keeping accurate records of reservations and guest information.
•  Managing Cancellations and Modifications: Handling cancellations and modifications to existing reservations.
•  Ensuring Customer Satisfaction: Providing excellent customer service and addressing any guest concerns or complaints related to reservations.
•  Following SOPs and Adhering to Processes: Adhering to the hotel’s Standard Operating Procedures (SOPs) and ensuring compliance with hotel policies and procedures.

Compensation & Other Benefits

• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Food and accommodation will be provided as per company policy.
• Service charge will be provided as per company policy.

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Sylhet (Sylhet Sadar)

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