Neuron Educare
Neuron Educare
Neuron Educare
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Summary
- Vacancy: 04
- Age: 25 to 40 years
- Location: Dhaka
- Salary: Negotiable
- Experience: At least 2 years
- Published: 18 Jan 2025
Requirements
Education
- Bachelor of Business Administration (BBA), Master of Business Administration (MBA), Bachelor/Honors
Requirements:
• Proven experience in airline ticketing and reservations (IATA certification is a plus).
• Proficiency in GDS systems such as Amadeus, Sabre, or Galileo.
• Excellent communication and customer service skills.
• Strong problem-solving ability and attention to detail.
• Ability to multitask and work under pressure in a fast-paced environment.
• Knowledge of international travel restrictions, visa policies, and airline ticketing rules.
• Bachelor’s degree in any discipline
Experience
- At least 2 years
- The applicants should have experience in the following business area(s):
Consulting Firms, Airline, Travel Agent, Overseas Companies, Tour Operator
Additional Requirements
- Age 25 to 40 years
Responsibilities & Context
1. Handling Reservations and Ticketing:
o Respond promptly to customer inquiries about international flight schedules,
fares, and availability.
o Use Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo to
book and issue tickets accurately.
o Process changes to bookings, including reissuance, refunds, cancellations, and
handling complex itineraries.
o Monitor and manage Passenger Name Records (PNRs) to ensure all bookings are
correctly documented and ticketed before deadlines.
o Coordinate with airlines to resolve ticketing issues and ensure smooth processing.
2. Providing Exceptional Customer Support:
o Assist customers in selecting flights that match their preferences and budgets,
providing tailored travel solutions.
o Address and resolve any concerns or queries, such as baggage allowances, seat
preferences, and meal requests.
o Inform customers of airline-specific policies, including cancellation rules, visa
requirements, and travel documentation.
o Handle complaints and disputes with professionalism and a problem-solving
approach to ensure customer satisfaction.
3. Promoting Additional Services:
o Educate customers about available value-added services, including travel
insurance, premium seating, and special promotions.
o Suggest alternative travel options, upgrades, or packages to enhance customer
experience and increase sales.
o Actively promote promotional offers and discounts provided by partner airlines.
4. Documenting and Reporting:
o Maintain detailed records of bookings, ticket modifications, cancellations, and
refunds.
o Ensure all transactions and communications with clients are accurately logged in
the company’s system.
o Generate regular reports, including daily, weekly, and monthly summaries of
sales, revenue, and customer trends, for management.
5. Problem-Solving and Crisis Management:
o Proactively assist customers with emergency travel needs, such as rebooking in
cases of flight cancellations or delays.
o Provide solutions for travel disruptions, including rerouting options and
negotiating with airlines for exceptions.
o Resolve discrepancies in ticket pricing, fare rules, and customer payments in
coordination with airlines and internal teams.
6. Staying Updated on Industry Trends:
o Continuously learn about changes in airline regulations, fare rules, and travel
industry updates.
o Keep up-to-date with global travel restrictions, visa policies, and entry
requirements to guide customers effectively.
o Monitor competitor offerings and market trends to suggest improvements to
services.
7. Collaborating with Internal and External Teams:
o Work closely with airlines and suppliers to ensure smooth processing of bookings
and payments.
o Coordinate with the finance department to process payments, refunds, and credit
card reconciliations.
o Provide assistance to other team members during peak times to ensure excellent
service delivery.
8. Maintaining Service Standards:
o Uphold the agency’s reputation for excellent customer service by delivering
professional and courteous support at all times.
o Ensure compliance with IATA regulations, company policies, and airline
requirements.
o Strive to achieve personal and team sales targets while maintaining high-quality
service delivery.
Here’s a complete and professional
Skills & Expertise
Air Ticketing On Amadeus
Air ticketing Reservation
Reservation and ticketing
Ticketing System
Employment Status
Full Time
Job Location
Dhaka
To apply for this job email your details to admin@chakricircular.com