Restaurant Operations Manager

The Courtyard at Park Heights combines natural light, open spaces, and contemporary architecture with a garden-inspired ambiance. Serving Bengali street foods, coffee, and more, it doubles as an art gallery. where dining, conversation, and creativity flourish beside a serene rock pool.

thecourtyard.com.bd

Overview

• The Courtyard at Park Heights is seeking a skilled, driven, and accomplished professional to join as a Restaurant Operations Manager. This role requires strong organizational leadership, financial acumen, and a deep understanding of service excellence. The position is responsible for supervising daily operations, ensuring smooth coordination between departments, and upholding the highest standards of guest experience. With a focus on team development, operational efficiency, and revenue growth across the restaurant, clubroom, and events, the Operations Manager will be instrumental in elevating The Courtyard as a leading destination in the city.

Roles and Responsibility.

• Oversee day-to-day restaurant operations, ensuring efficiency, service excellence, and adherence to brand standards.
• Ensure consistent delivery of service excellence across all shifts.
• Monitor compliance with hygiene, sanitation, health, and safety regulations at all times.
• Lead weekly operations meetings to review performance, challenges, and strategies.
• Ensure efficient execution and delivery of all culinary products in line with the daily menu
• Recruit, train, mentor, and develop team members to build a motivated and high-performing workforce.
• Provide clear direction to employees on operational procedures, service standards, and guest interaction.
• Conduct regular performance evaluations and establish career development plans.
• Prepare staffing schedules, ensuring optimal coverage and productivity across all shifts.
• Oversee purchasing, inventory control, and cost management to minimize wastage and maximize profitability.
• Maintain accurate records, reports, and operational documentation, ensuring compliance with company standards.
• Monitor financial performance, analyzing variances and implementing corrective actions.
• Control cash handling, reconciliation, and overall accountability in financial transactions.
• Ensure personalized and seamless guest service in all areas of the restaurant.
• Proactively address customer concerns and resolve complaints, turning negative experiences into positive outcomes.
• Develop initiatives to enhance customer loyalty, retention, and repeat visits.
• Stay updated with industry trends, competitor strategies, and market changes to keep the restaurant competitive.
• Implement innovative concepts, menu improvements, and service enhancements.
• Collaborate with the culinary team on menu planning and food innovation aligned with guest preferences.
• Collaborate with the Branding & Marketing team on developing and execution of marketing, promotional campaigns, and brand collaborations.
• Utilize restaurant management software (POS, CRM etc.) to streamline operations.
• Track KPIs such as guest satisfaction, sales growth, staff performance, and operational efficiency.
• Recommend data-driven improvements to optimize costs and enhance service quality.
• Offering positive solutions to problems or issues and be a voice that is part of the decision-making team.
• Meet sales targets for the restaurant, clubroom, and events.
• Keep guest database up to date and conduct regular follow-ups with corporate guests for event and clubroom bookings.