Restaurant Supervisor/Captain-Expotech, Bogura

One Direction Companies Limited

One Direction Companies Limited

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Summary

• Vacancy: 02
• Age: 20 to 35 years
• Location: Bogura (Bogura Sadar)
• Salary: Negotiable
• Experience: At least 2 years
• Published: 14 Sep 2024

Requirements

Education

• Diploma in Hotel Management in Hospitality Management

Experience

• At least 2 years
• The applicants should have experience in the following business area(s):
  Restaurant, Convention center

Additional Requirements

• Age 20 to 35 years

Additional Requirements:

• Strong leadership and communication skills.

• Excellent customer service and problem-solving abilities.

• Ability to work under pressure in a fast-paced environment.

• Knowledge of food safety and hygiene standards.

• Proficiency in Bengali and English; knowledge of other languages is an advantage.

Responsibilities & Context

Job Context: We are seeking an experienced and motivated Restaurant Supervisor or Captain to lead the daily operations of FoodExpo (Restaurant) at our Expotech outlet in Bogura. The ideal candidate will have a passion for delivering exceptional dining experiences, a strong leadership ability and the skills to manage a team effectively. You will be responsible for overseeing service operations, ensuring customer satisfaction and maintaining high standards of food quality and service.

Job Responsibilities:

A) Supervise and Coordinate Staff:

• Oversee the restaurant floor, ensuring that all staff, including waiters, runners, and busboys, are performing their duties efficiently.

• Assign tasks and responsibilities to the team members and ensure they understand their roles.

• Conduct daily briefings with the team to discuss menu changes, specials, and service standards.

B) Ensure Quality Service:

• Monitor service to ensure prompt, courteous, and professional service to all guests.

• Address customer concerns and complaints promptly, ensuring guest satisfaction.

• Maintain a clean and organized environment in the dining area, ensuring that tables, chairs, and other equipment are in good condition.

C) Customer Relations:

• Greet and welcome guests as they arrive, ensuring they are seated promptly and comfortably.

• Develop positive relationships with regular customers, enhancing their dining experience and encouraging repeat business.

• Handle reservations and manage the seating arrangement to optimize table turnover and guest satisfaction.

D) Training and Development:

• Train new staff members on service standards, menu items, and restaurant policies.

• Conduct regular training sessions to enhance team performance and ensure consistency in service delivery.

• Evaluate staff performance and provide feedback to help them improve their skills.

E) Inventory and Stock Management:

• Monitor inventory levels of dining room supplies, including cutlery, glassware, and condiments.

• Coordinate with the kitchen and bar staff to ensure a seamless flow of service and adequate stock of food and beverages.

• Assist in placing orders for supplies and managing inventory to minimize wastage.

F) Operational Efficiency:

• Ensure compliance with health, safety, and hygiene standards as per local regulations.

• Prepare and maintain reports related to staff performance, sales, and customer feedback.

• Assist the Restaurant Manager in planning and organizing events or special promotions.

Skills & Expertise

Customer Relation

Hospitality Management

Monitoring and Supervision

Store and Inventory Management

Compensation & Other Benefits

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary and benefits.

• Opportunities for professional growth and development.

• A supportive and friendly work environment.

• Chance to work with a talented and passionate team.

• As per company Policy.

Workplace

Work at office

Employment Status

Full Time

Job Location

Bogura (Bogura Sadar)

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