Sea Pearl Beach Resort & Spa Ltd.

More jobs from this company

Summary

Vacancy: 01
Age: 30 to 40 years
Location: Cox’s Bazar
Salary: Negotiable
Experience: 5 to 8 years
Published: 7 Nov 2024

Requirements

Education

Master of Business Administration (MBA) in Hospitality Management

Experience

5 to 8 years
The applicants should have experience in the following business area(s):
Hotel, Resort

Additional Requirements

Age 30 to 40 years

Responsibilities & Context

Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping.
Ensure daily duties are performed by colleagues in a timely manner and in accordance with departmental SOPs.
This will typically happen through appropriate training, scheduling and coaching.
In situations where we are short staffed or have high business demands this could mean assisting subordinates in their roles or performing their duties.
Observe the flow of guest and colleague activity, noting and sharing opportunities for improving process and policy with the appropriate department head.
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
Operate within departmental budgets through effective stock and cost controls and well managed schedules.
Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork.
Ensure team members have an up-to-date knowledge of all room categories and amenities.
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
Ensure staffing levels cover business demands.
Ensure ongoing training based on the requirements.
Ensure communication meetings are conducted and post-meeting minutes generated.
Recruit, manage, train and develop the Room Division team.
Contribute to succession planning.
Ensure team members comply with hotel security, fire regulations and all health and safety legislation.
Establish positive relationships with the guests and vendors, handling all guest interactions with the highest level of hospitality and professionalism, accommodating.
special requests whenever possible. Resolve and respond to all guest complaints, concerns and criticism using the established Guest Opportunity Process and Empowerment Guidelines.
Ensure all guest opportunities are reported through the Guest Opportunity Log.
Maintain security of keys and guest items; ensure all lost and found goods are reported and stored in accordance with resort standards.
Liaise with other departments and managers with regards to guest requests and expectations, following up on requests to ensure satisfaction.
Carry out systematic checks of facilities, equipment and vehicles for needed maintenance, repairs or refurbishing.
Address violations of policy or service issues, swiftly and in accordance with resort corrective action standards; recommend and/or advise on additional training, corrective action, commendation and/or promotion.
Maintain acceptable level of required supplies, submitting requests or POS in an accurate and timely manner.
Monitor and adjust staffing levels to meet guest and budgetary expectations.
Ensure that all facilities including back of house areas, restrooms, porches and driveways are tidy and attractive as well as golf carts and transportation vehicles.
Perform other duties as required by management.

Skills & Expertise

Effective Communication

Guest Handaling

Guest Management

Guest satisfaction

Hotel and Hospitality Management

Leadership and interpersonal skills

Problem solving and decision making

Strong analytical and communication skills

Team management

Time Management and Prioritization

Workplace

Work at office

Employment Status

Full Time

Job Location

Cox’s Bazar

Job Highlights

A Rooms Division Manager is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

Source link

To apply for this job email your details to admin@chakricircular.com