Sadik Travels & Tours
Requirements
Education
Bachelor/Honors
Experience
At least 2 years
The applicants should have experience in the following business area(s): Travel Agency
Additional Requirements
Age At most 32 years
Only Male
2-3 years of work experience in air ticket reservation at any reputed travel agency.
Good knowledge and work experience in GDS – Sabre.
Strong experience in Air Ticket Reservation, Issue, Reissue, Refund & Void.
Hands-on experience with Airline Agent / LCC Portals (Air Arabia, IndiGo, FITS, AirAsia, etc.)
Experience with different airline reservation systems and agent portals is a plus.
Good knowledge of Microsoft Office.
Strong customer service and communication skills.
Responsibilities & Context
Sadik Travels & Tours (A Government Approved Travel Agency & Associate Member of ATAB) is looking for a dynamic and experienced professional to join our team as Senior Executive – Reservation & Ticketing.
Key Responsibilities:
Air Ticket Reservation & Issuance: Handle domestic and international air ticket bookings, check flight availability, and issue tickets within ticketing time limits (TTL).
PNR & GDS (Sabre) Operations: Manage PNRs accurately using GDS – Sabre.
Airline Agent & LCC Portals: Work efficiently with various Airline Agent and LCC Portals, such as Air Arabia, IndiGo, FITS, AirAsia, and other airline web/NDC platforms.
Reissue, Refund & Cancellations: Process ticket reissues, revalidations, cancellations, refunds, voids, and no-show cases while calculating fare differences, taxes, and penalties.
Fare Quotations: Prepare accurate fare quotes, itineraries, and booking options for individual customers, corporate clients, and B2B partners.
Customer Support & Communication: Provide professional service to clients through phone, email, and WhatsApp, handling ancillary services like seat selection, baggage, and meals.
Queue & Schedule Monitoring: Regularly check booking queues, ticketing deadlines, flight schedule changes, and airline notifications to avoid booking dropouts.
Problem Resolution & Coordination: Resolve complex ticketing issues and handle involuntary flight changes by coordinating with airlines, consolidators, and GDS helpdesks.
Cross-Departmental Coordination: Ensure proper coordination between Operations, Accounts, Sales, and Digital Marketing teams to support business development, sales, and smooth operations.
Compliance & Financial Coordination: Follow airline fare rules, company SOPs, and IATA procedures to maintain accuracy, prevent ADMs, and assist Accounts with reconciliation.
Reporting & Record Keeping: Prepare daily, weekly, and monthly sales reports, while keeping track of pending refunds, unpaid bookings, and travel documentation.
Skills & Expertise
Air Ticketing and Visa processing.
Travel Agency
Other Relevant Skills
Air Ticketing and Visa processing.
visa file processing.
Customer Service
Compensation & Other Benefits
T/A,Provident fund,Mobile bill,Profit share
Lunch Facilities: Partially Subsidize
Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Gender
Only males are allowed to apply.
Job Location
Dhaka
To apply for this job email your details to apply@chakricircular.com