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Summary

Education

Master’s degree in social sciences, development studies, or related field with Minimum 4 years of experience in humanitarian operations and at least 1 year in senior accountability or protection roles
Advanced certification in humanitarian affairs or protection

Experience

Additional Requirements

Demonstrated experience in complaint handling and community feedback mechanisms
Strong understanding of humanitarian principles and standards
Strategic thinking and planning abilities
Excellent training and facilitation skills
Advanced problem-solving abilities
Strong Leadership, people management, coordination and communication skills
Proficiency in data management and analysis
Ability to work independently across multiple locations
Excellent time management and prioritization skills
Fluency in English and Bangla; knowledge of Rohingya language is a strong advantage
Advanced proficiency in Microsoft Office suite and data collection tools
Experience with CAIPP and similar systems
Previous experience working in humanitarian contexts, preferably in refugee settings
Excellent communication and interpersonal skills
Ability to maintain confidentiality and handle sensitive information
Experience with data collection, analysis, and report writing
Proficiency in data management and analysis
Flexibility and adaptability are essential, as well as the ability to plan, take initiative and organize work independently.
Positive attitude and a willingness to learn
Comfortable working in refugee camp settings and spending majority of time in the field
Comfortable working in a cross-cultural environment

Key roles and responsibilities:

Service Continuity Management

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Contractual

Cox’s Bazar

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