Senior Associate – IT

Palladium International, LLC

 

Palladium International, LLC

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Summary

• Vacancy: —
• Location: Dhaka
• Published: 25 Jul 2024

 

Responsibilities & Context

Role: Senior Associate – IT 

Location: Dhaka, Bangladesh 

About Palladium:

Palladium is a global company working to design, develop and deliver positive impact on the lives and livelihoods of people around the globe; broaden access to health, water, power, and infrastructure; build enduring, sustainable, and transformative institutions and market systems to address global challenges; and conserve the natural world. We operate in over 90 countries and have a workforce of 4,000 talented, motivated, and diverse staff of all religions, races, languages, and gender identities.

Project Overview and Role:

The Feed the Future Bangladesh Inclusive Access to Finance Activity (IAF) is a $34 million, USAID-supported project that will unlock finance for small businesses and farmers, make agricultural supply chains more inclusive and sustainable, and improve inclusivity in the financial sector in Bangladesh. To accomplish this, IAF will engage strategic partners to deploy innovative solutions to address constraints in agriculture value chains and agriculture financing; deploy incentives and capacity building to financial institutions to expand appropriate and inclusive lending to or investment in agriculture; and engage the private sector to advocate for systemic improvements and scale social impact. From 2024 to 2029, The Bangladesh Inclusive Access to Finance Activity will unlock $448 million in finance, driving sustainable agricultural lending and promoting inclusive growth. By improving access to finance for farmers and micro-, small-, and medium-sized enterprises (MSMEs), and the policy environment in the financial sector, IAF with increase farmer revenue, create jobs, and contribute to Bangladesh’s economic growth in an inclusive and environmentally friendly manner.

The IT Senior Associate is responsible for managing day-to-day technical support on all IT related issues, including but not limited to networks, hardware and software maintenance, upgrades, troubleshooting, configuration, and user training among others.

Role and Responsibilities:

• Configuration, deployment and management of workstations, laptops, and peripheral equipment.
• Assist in managing external providers of ICT services, ensuring they deliver a high-quality output on time and within budget.
• Act as an ICT technical mentor and provide support to all staff.
• Maintain and develop the ICT infrastructure to ensure that issues are identified and resolved quickly with minimal disruption to users.
• Obtain and install the necessary hardware and software upgrades for the ICT network, ensuring that the network is capable of meeting the needs of the organization.
• Keep abreast of developments in technology, which may assist in providing more effective and efficient ICT information.
• Assist in procuring of ICT equipment i.e. providing specifications for ICT equipment required, sourcing for quotations and assisting in prequalification of the ICT vendors.
• Installation and setting up of printers and scanners for staff.
• Routine check on computers systems for software and antivirus upgrades and updates.
• Liase with internet service providers (ISPs) to ensure reliable internet connectivity and WAN troubleshooting.
• Coordinate, configure and manage Outlook email accounts and monitor the backups.
• Ensuring requests are properly resolved in a timely manner in collaboration with Palladium’s home office IT guidelines.
• Other similar duties as assigned.

Position Requirements:

• BSC in IT or any other related field from a recognized university; Masters preferred.
• At least 5 years’ experience in a similar position.
• Understanding of systems administration, networks and database administration.
• Excellent knowledge of recent versions of Microsoft Office software suite.
• Excellent knowledge of computer network hardware and software.
• Good knowledge of inventory management.
• Hands-on hardware troubleshooting experience.
• Ability to work under pressure with resilience and a positive attitude.
• Effective time and project management skills.
• High levels of integrity and professionalism.
• Flexibility and the ability adapt to changing circumstances.
• Good communication and interpersonal skills.
• Written and spoken proficiency in English is required
• Bangladeshi and South Asian nationals are encouraged to apply

Equity, Diversity & Inclusion – Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at [email protected] and we will be in touch to discuss.

Safeguarding – We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse.  All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

Workplace

Work at office

Employment Status

Contractual

Job Location

Dhaka

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