International Office Machines Ltd
International Office Machines Ltd
International Office Machines Ltd
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Summary
- Vacancy: —
- Location: Dhaka
- Published: 5 Dec 2024
Requirements
Additional Requirements
- Participate in marketing events such as seminars, trade shows, and telemarketing events.
- Follow-up for collection of payment.
- Coordinate shipping schedules and delivery of goods to the customer.
- Provide on-the-job training to new sales employees.
Knowledge And Skill Requirements:
- Three to Five years sales
- Basic reading, writing, and arithmetic skills required.
- Ability to persuade and influence others.
- Ability to develop and deliver presentations.
- Ability to create, compose, and edit written materials.
- Strong interpersonal and communication skills.
- Knowledge of advertising and sales promotion techniques.
- Visibility requires maintaining a professional appearance and providing a positive company image to the public.
- Work requires significant local travel to current and potential clients.
Responsibilities & Context
International Office Machines (IOM), one of the leading information and communication technology companies in Bangladesh, is founded by seasoned professionals from technology sector with more than 44 years of experience.
We proudly offer a diversified and state-of art technology lineup of office technology solutions from global technology leaders like Toshiba, NEC, Zebra, RISO and Salicru.
Our mission is to meet the consumer needs in distributing high quality products through maintaining a high level of customer satisfaction. IOM’s distinguished clients include reputed companies from the Telecommunication, Pharmaceutical, Engineering, FMCG, Financial, Healthcare, Textiles, Transportation, and Government Sectors etc.
Job Summary:
As a Senior Consultant for Software Solutions, you will play a crucial role in advising clients on advanced technology solutions, primarily in the area of MFP hardware and associated software products. You will leverage your expertise in hardware product management, advanced software solutions, and print management systems to deliver impactful, tailored solutions to meet clients’ business requirements. You will also provide pre-sales and post-sales technical consulting, ensuring optimal integration and utilization of solutions.
Key Responsibilities:
Client Consultation & Requirements Gathering:
- Engage with clients to assess their needs and provide expert consultation on hardware and software solutions.
- Identify and understand specific business requirements to recommend suitable MFP hardware solutions and software features.
- Build long-term relationships with clients by addressing their technological pain points and recommending scalable solutions.
Solution Design & Customization:
- Design and customize integrated hardware and software solutions, tailored to client requirements.
- Collaborate with product management teams to ensure the delivery of the latest features, ensuring the solution fits client needs.
- Utilize technical expertise to modify or integrate Toshiba MFP software, such as e-BRIDGE software solutions, secure print management, document solutions, and mobile printing.
Pre-sales Support:
- Provide technical support during the sales process by preparing presentations, demonstrations, and proofs of concept.
- Develop detailed technical proposals that outline solution specifications, benefits, and ROI.
- Collaborate with the sales team to craft value propositions that highlight the strengths of Toshiba’s MFP and software solutions.
Post-Sales Implementation & Support:
- Oversee successful deployment of hardware and software solutions, ensuring seamless integration with clients’ existing IT environments.
- Provide ongoing technical support, addressing issues related to configuration, installation, and product usage.
- Assist clients in configuring their hardware and software systems for optimal performance and functionality.
Troubleshooting and Issue Resolution:
- Lead the resolution of complex client technical issues, ensuring timely and accurate problem-solving.
- Provide escalation support for issues involving MFP hardware and software, including e-STUDIO devices, cloud integration, and document management tools.
Product Training & Knowledge Transfer:
- Conduct on-site or virtual training sessions for client teams on new hardware and software products.
- Share best practices for managing and optimizing print environments, focusing on Toshiba’s document management solutions like e-Filing, secure print release, and cloud-based document workflows.
- Educate clients on key software features, such as the e-BRIDGE cloud services suite, mobile printing, and embedded OCR.
Software and Firmware Updates:
- Ensure clients are informed about the latest software upgrades and firmware releases.
- Facilitate the smooth deployment of software updates and new features, ensuring compatibility with existing systems.
Project Management:
- Lead cross-functional teams to deliver hardware and software projects within agreed timelines.
- Develop and manage project timelines, budgets, and resources.
- Provide regular project updates to senior management and clients.
Business Process Improvement:
- Leverage MFP hardware and software solutions to enhance clients’ document management processes, improve workflow efficiency, and drive operational cost reductions.
- Provide recommendations for process automation, including OCR scanning, cloud-based document management, and secure document storage.
Customer Experience and Satisfaction:
- Ensure high levels of customer satisfaction by delivering customized solutions and exceptional support.
- Solicit client feedback and use it to improve service delivery and product offerings.
- Address customer concerns and identify opportunities for service improvement.
Market Research & Product Knowledge:
- Continuously monitor and stay informed about industry trends, advancements in hardware, and emerging technologies related to print management solutions.
- Conduct regular reviews of Toshiba’s hardware and software offerings to remain updated on new capabilities, including e-STUDIO devices and cloud printing solutions.
Technical Documentation & Reporting:
- Prepare detailed technical documentation, including system specifications, setup guides, and best practice manuals.
- Provide weekly or monthly status reports on ongoing projects, highlighting key achievements and any technical challenges.
Security Compliance and Data Protection:
- Ensure all hardware and software solutions meet security standards and compliance requirements (e.g., GDPR, HIPAA).
- Implement data security features such as encrypted printing, secure document storage, and access control.
- Advise clients on how to safeguard sensitive data when using MFP solutions, including secure print release and device authentication.
Consulting on Cloud Integration:
- Lead client transitions to cloud-based document management and print solutions, such as cloud print management systems and e-BRIDGE cloud.
- Design and implement cloud-based solutions for remote work environments, ensuring secure, flexible, and cost-efficient access to print and document services.
Collaboration with Product and Teams:
- Work closely with product management and research and development teams to ensure that customer feedback is integrated into future hardware and software releases.
- Provide insights into client needs and market trends that can help shape new features or improvements for existing solutions.
Customization of Workflow Solutions:
- Advise clients on how to automate their document workflows, including OCR, cloud storage solutions (e.g., Google Drive, OneDrive), and document collaboration tools.
- Work with clients to create custom workflows using Toshiba’s software, such as e-BRIDGE Workflow and embedded OCR tools.
Performance Metrics & Reporting:
- Define and track key performance indicators (KPIs) for MFP hardware and software performance, ensuring that client needs are being met.
- Provide clients with actionable reports on print volumes, device performance, and cost management, using tools like e-BRIDGE Remote Diagnostics.
Relationship Management:
- Build and maintain relationships with Toshiba and other technology vendors to stay ahead of product releases and enhancements.
- Negotiate technical aspects of contracts and product agreements with vendors to secure the best deals for clients.
Technical Support Escalation:
- Act as the escalation point for complex technical issues that require high-level troubleshooting.
- Assist with the creation of knowledge base articles and FAQs for internal teams and customers.
Networking and Industry Events:
- Represent the company at industry trade shows, conferences, and webinars.
- Engage with clients and partners to promote Toshiba’s advanced hardware and software solutions, and develop new business opportunities.
Skills & Expertise
Good communication skills
Sales & Marketing
Technical Skills
Employment Status
Full Time
Job Location
Dhaka