Senior Executive- Air Freight (Customer Service)

EFL Global Limited

EFL Global Limited

Follow

More jobs from this company

Summary

• Vacancy: 01
• Location: Dhaka (Banani)
• Experience: At least 2 years
• Published: 21 Jan 2025

Requirements

Education

• Bachelor of Business Administration (BBA)

Experience

• At least 2 years
• The applicants should have experience in the following business area(s):
  Freight forwarding

Additional Requirements

• We prioritize candidates with experience in the freight forwarding industry
• If you have a strong background in this field and a deep understanding of air freight operations, we encourage you to apply and join our dynamic team.

Responsibilities & Context

• Communicating with customers through various channels.
• Providing rates (monthly, weekly, or spot) to all concerned parties
• Booking follow-up, contacting the shipper/buying house for booking (with all proper information)
• Providing the required dummy or freight certificate to the shipper.
• Responding promptly to customer inquiries.
• Ensure customer satisfaction and provide professional customer support.
• Ensure follow-up with the vendor for customs status and shipping documents.
• Providing clearance to the Air Ops. for planning, mentioning booking no., agent detail, preferred carrier, selling rate, and estimated arrival time through mail only. sometime over the phone for urgent consignments.
• Ability to meet deadlines while maintaining a professional attitude.
• Always maintain a positive and professional attitude toward customers.
• Perform all other duties as assigned.

Skills & Expertise

Air Freight

Customer Service

Freight Forwarding

Good Communication Skill in English

Microsoft Office Suite

Teamwork

Compensation & Other Benefits

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Banani)

Job Highlights

We are seeking a proactive senior executive to join our air freight department, who will be responsible for overseeing and managing the day-to-day operation of air freight.

Source link