Senior Officer – HR

Band & Grade: 7 (B)

Key Responsibilities:

Performance Management System (PMS)

• Design and rollout of KPI-based PMS frameworks, ensuring alignment with departmental and organizational goals.
• Implement Balanced Scorecard (BSC) methodology within the Performance Management System (PMS), aligning KPIs across financial, customer, internal process, and learning & growth dimensions to drive strategic performance and business outcomes.
• Facilitate SMART goal-setting workshops, mid-year reviews, and structured annual appraisal processes to promote accountability and continuous improvement.
• Ensure timely completion and accuracy of performance evaluations through system monitoring and follow-ups.
• Analyze performance data to identify trends, recognize high-potential talent, and prepare actionable and insightful reports for leadership decision-making.
• Provide training and support to employees and managers on PMS tools, feedback techniques, and performance coaching.

Training & Organizational Development

• Conduct comprehensive Training Needs Analysis (TNA) using structured surveys, interviews, performance data, and direct feedback from Heads of Departments (HoDs) to identify skill gaps and development priorities.
• Design and develop tailored training modules across technical, soft skills, and leadership development, aligned with organizational goals and workforce capability needs.
• Deliver and facilitate interactive outcome-driven training sessions, workshops, and learning interventions across all levels of the organization, ensuring relevance and practical application.
• Implement post-training evaluation mechanisms to assess learning effectiveness, behavioral change, and return on investment (ROI).
• Maintain and update training dashboards, attendance logs, feedback analytics, and individual learning records for data-driven decision-making.
• Liaise with accredited external training providers, certification bodies, and academic institutions to source and integrate specialized programs that enhance organizational capability.
• Develop, implement and maintain effective various policies, procedures, and programs aligned with organizational objectives and industry best practices.
• Ensure employee compliance with RSC policies and national labor regulations, safeguarding both employee rights and organizational interests.

General HR Support:

• Contribute to employee engagement initiatives including recognition programs, wellness activities, and career development events, ensuring alignment with organizational culture and employee motivation strategies.
• Support succession planning, leadership development, and competency mapping projects by applying structured frameworks and data-driven insights to build future-ready talent pipelines.
• Collaborate with HR colleagues on organizational development (OD) strategies and change management efforts.