Senior Ticketing Reservation officer

WELL INTERNATIONAL

WELL INTERNATIONAL

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Summary

• Vacancy: —
• Location: Dhaka
• Published: 26 May 2024

Requirements

Additional Requirements

• Expert: GDS Airline Ticketing & reservation (Domestic, International & Umrah), Creating PNR, Issuing and Reissuing Tickets using GDS (saber & Amadeus), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.

Responsibilities & Context

• Sell Tickets and Reservation.
• Market Visit, client hunt, creating market opportunity.
• Monitor & follow-up the individual, monthly, quarterly and yearly sales target.
• Provide periodic air product training to Sales Department to minimize internal administrative errors and to ensure their communication with guests is as accurate as possible.
• Participate in post tour review meetings.
• Maintain all ARC and IATA accreditation documents to stay compliant.
• Relationship Maintain with Airlines & GDS personnel.
• Provide necessary support to Visa & Package tour Processing Sector.
• Dealing with customer complaints and requests effectively and courteously, providing or seeking solutions as quickly as possible.
• Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low cost carriers, airline contracts and consolidators
• Monitor competitors and awareness of other tour operator air business models.
• Proactively look for opportunities to optimize margin and improve guest value.
• Stay informed of regulatory and security issues and escalate where necessary.
• Oversee quality control – ensure best practice is adopted to minimize air reservation errors.
• Increase sell by informing customers of additional services or special packages, such as Umrah packages, tour packages, or upgraded seats/accommodations.
• Manage Daily Official works. Making invoices & maintaining ticketing and visa-related accounts.
• Manage corporate clients through emails and other ways of communication.
• Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
• All other duties as directed by the Higher Management.
• Produce monthly P&L report, schedule of deposits & other KPI’s as required relating to department activity.
• Sorting out issues that may increase bookings or reservations.
• Report to: Additional Managing Director

Employment Status

Full Time

Job Location

Dhaka

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