An International Trading & Manufacturing Company

Summary

Vacancy: 01
Age: 30 to 35 years
Location: Dhaka (GULSHAN 2)
Experience: 5 to 8 years
Published: 29 Apr 2025

Requirements

Education

Bachelor of Science (BSc) in Electrical & Electronic Engineering, Bachelor of Science (BSc) in Mechanical Engineering

B.Sc. in ME/EEE/CSE from any reputed university

Experience

5 to 8 years

Additional Requirements

Age 30 to 35 years

Key Skills Required:

Strong organizational and time management skills
Excellent communication and interpersonal abilities
Problem-solving and troubleshooting skills
Ability to work under pressure and manage multiple priorities
Customer-focused mindset
Familiarity with service management software (an advantage)

Responsibilities & Context

Work Context:

Reports to: Service Manager and Operations Manager
Works closely with: Service Engineers, Sales Team, Customer Support Team
Work hours: Available 24/7 for customer queries and urgent service needs

Position Summary:

The Service Coordinator is responsible for managing and coordinating service operations to ensure timely, efficient, and high-quality service delivery to customers. This role is critical in maintaining customer satisfaction, improving service processes, and supporting the overall revenue goals of the service department.

Key Responsibilities:

1. Scheduling and Coordination
Manage the service calendar effectively.
Schedule service appointments and allocate service engineers based on expertise, availability, and job requirements.
2. Client Communication
Communicate clearly with clients and internal departments to arrange appointments, provide service updates, and address inquiries.
Act as a liaison between customers and service teams.
3. Record Management
Maintain accurate records of service requests, work orders, service reports, and customer interactions.
Ensure all service documentation is completed correctly and promptly.
4. Troubleshooting & Issue Resolution
Assist in diagnosing service issues and coordinating resolutions.
Ensure quick, effective resolution of customer complaints to guarantee satisfaction.
5. Cross-Functional Collaboration
Work closely with Service, Sales, and Customer Support teams to facilitate seamless service delivery.
6. Customer Service Excellence
• Deliver professional, responsive service by handling customer calls, responding to emails, and addressing concerns 24/7.
7. Service Quality Monitoring
Monitor the quality of services provided.
Gather and analyze customer feedback to suggest and implement improvements.
8. Process Improvement
Identify inefficiencies in current service processes and recommend/implement enhancements to improve productivity and customer satisfaction.
9. Revenue Support
Help maximize the service department’s revenue through promoting Annual Maintenance Contracts (AMCs) and on-call service charges.

Skills & Expertise

MS Word/ Excel/ PowerPoint/ OneNote

Compensation & Other Benefits

Salary & Other Benefits: Attractive package

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Dhaka (GULSHAN 2)

Source link

To apply for this job email your details to admin@chakricircular.com