Service Coordinator

Singer Bangladesh Limited

 

Singer Bangladesh Limited

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Summary

• Vacancy: —
• Age: at most 35 years
• Location: Anywhere in Bangladesh
• Experience: At least 1 year
• Published: 12 Jun 2024

 

Requirements

Education

• Bachelor in Engineering (BEngg)

Experience

• At least 1 year
• The applicants should have experience in the following business area(s):
  Multinational Companies, Electronic Equipment/Home Appliances, Group of Companies, Automobile
• Freshers are also encouraged to apply.

Additional Requirements

• Age at most 35 years

Responsibilities & Context

Background: Singer Bangladesh is a leading provider of home appliances and consumer electronics, dedicated to enhancing the quality of life for our customers through innovative and high-quality products. We strive to deliver excellent customer service and support to ensure customer satisfaction and loyalty. This position is responsible for managing the entire operation of a service center, ensuring after-sales service and customer satisfaction for an assigned region. The Service Center Coordinator plays a critical role in leading and supervising a team of technicians, ensuring that all service tasks are completed efficiently and effectively.

Job Responsibility:

• Monitor service quality and customer feedback to identify areas for improvement.
• Provide technical support for customers generally via the phone and also on-site whenever necessary.
• Schedule service appointments and manage the service calendar.
• Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.
• Assign and monitor different jobs & schedules on time to time basis to the third-party technician team.
• Ensure all service documentation is completed accurately and promptly.
• Based on customer queries, create job orders and close them upon completion with a proper solution.
• Supervise and monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers.
• Claim the RMA (supplier warranty) for LED panels & compressors.
• Maintain an accurate inventory of spare parts and service tools.
• Prepare and maintain service records and reports.
• Ensure compliance with company policies and procedures in all service center operations.

Skills & Expertise

After Sales Service

Customer Care

Customer support Service

Electric Repairing

Maintenance

Technical Service

Compensation & Other Benefits

• Performance bonus, Profit share, Provident fund, Insurance, Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

LFA

Workplace

Work at office

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

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