Gazi International(Pumps/Home Appliance)
Requirements
Education
- Bachelor of Science (BSc)
Experience
-
- At least 1 year
- The applicants should have experience in the following business area(s): Group of Companies, Manufacturing (Light Engineering and Heavy Industry)
- Freshers are also encouraged to apply.
Additional Requirements
- Age 20 to 30 years
- Only Male
Responsibilities & Context
1. Service Center Maintenance & Monitoring
- Oversee the daily upkeep and functionality of the service center, ensuring all equipment and facilities are in optimal working condition.
- Monitor service workflows to ensure timely and quality delivery of all repairs and maintenance activities.
2. Technician Supervision & Reporting
- Supervise all service technicians, observe their performance, and compile detailed reports on service quality, productivity, and compliance with standard operating procedures.
- Provide feedback and training to improve technical skills and customer interaction.
3. Inventory & Logistics Management
- Manage the Pump-Motor Receive & Delivery Register and Return & Replace Pump-Motor Register to track all incoming and outgoing units.
- Oversee Courier Receive & Delivery processes, ensuring accurate documentation and timely dispatch.
- Maintain Maintenance Stock Register, Spear Pumps & Motors Register, and Service Center Register for complete inventory transparency.
4. Supply Chain Management
- Handle the supply chain for all home appliance service-related equipment, including pumps, motors, gas stoves, weighing scales, geysers, and other appliances.
- Coordinate with workshops for pump-motor component work to ensure availability of spare parts and timely repairs.
5. Customer Relationship Management (CRM)
- Utilize the CRM system to track customer interactions, service history, and feedback.
- Communicate effectively with visiting customers and handle service inquiries over the phone professionally.
6. Financial & Administrative Reporting
- Prepare and present Monthly Income Reports and Monthly Stock Reports for management review.
- Maintain accurate Cash and MR Registers, and verify all Monthly TA/DA Bills for staff.
- Compile Re-winding Reports and Daily Complain Reports to track service trends and issues.
7. Attendance & Compliance
- Maintain the Attendance Register for all service center staff.
- Ensure compliance with company policies, safety standards, and service protocols.
8. Emergency & Field Services
- Coordinate Emergency Service requests and deploy technicians as needed.
- Conduct Site Visits and Dealer Point Visits to ensure service quality and client satisfaction at external locations.
To apply for this job email your details to apply@chakricircular.com