Service Management Executive (Hospitality)

Moar Space LTD.

Moar Space LTD.

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Summary

• Vacancy: —
• Location: Dhaka (Tejgaon)
• Salary: Tk. 20000 – 24000 (Monthly)
• Experience: 1 to 3 years
• Published: 13 Mar 2025

Requirements

Education

• Bachelor of Business Administration (BBA) in Hospitality Management

Experience

• 1 to 3 years
• The applicants should have experience in the following business area(s):
  Hotel

Additional Requirements

Job Requirements:

• Bachelor’s degree in Hotel Management, Hospitality, or a related field.
• Minimum 1/2 years of experience in hospitality, hotel management, or a related field.
• Strong understanding of hospitality best practices
• Excellent communication and interpersonal skills with a customer-first mindset
• Ability to handle guest concerns and resolve issues efficiently.
• Strong organizational and multitasking abilities to oversee operations seamlessly
• Attention to detail in maintaining a high-end, welcoming ambiance.

Responsibilities & Context

Job Title: Executive, Service Management (Hospitality)

Job Responsibilities:

• Guest Experience & Hospitality:
• Provide a warm and welcoming atmosphere for guests and members.
• Implement hospitality best practices to ensure a productive work environment and exceptional guest experience.
• Offer personalized assistance, catering to guest preferences for services.
• Proactively engage with members and guests to anticipate their needs.
• Service Operations & Quality Control:
• Maintain impeccable hygiene, ambiance, and comfort in all areas of the co-working space.
• Work closely with experience coordinators, hosts and other teams to uphold service quality.
• Conduct regular inspections to maintain the highest standards of guest service across all branches.
• Team Coordination & Training
• Train hosts and staff on hospitality etiquette and service excellence.
• Conduct regular service quality checks to ensure flawless execution.
• Work closely with the Customer Experience and Admin teams to maintain service consistency.
• Beverage & Refreshment Service Management
• Ensure the beverage service meets high standards, maintaining best hospitality practices for guest experience.
• Monitor guest preferences and provide top-notch beverage service.
• Coordinate with pantry staff to maintain premium beverage options.
• Continuous Improvement of Guest Experience
• Continuously develop new ideas and innovative ways to enhance the guest experience
• Research and introduce new service trends, premium amenities, and hospitality innovations to elevate the guest experience.
• Collaborate with internal teams to develop unique service offerings, ensuring Moar stays ahead in delivering a world-class co-working experience.

Skills & Expertise

Guest service

Hospitality

Hospitality Management

Hotel and Hospitality Management

Quality Control Management

Quality Inspection

Training & Development

Compensation & Other Benefits

Salary & Benefits
Salary Range Salary Starts at 𝗕𝗗𝗧 20,𝟬𝟬𝟬 during the probation period, increasing to 𝗕𝗗𝗧 𝟮4,𝟬𝟬𝟬 based on performance upon becoming permanent. (Negotiations are open for candidates with significant experience).
3 months’ probation, permanent based on performance.
Lunch Allowance
3 Festival Bonuses
Competitive Leave Policy
Monthly & Quarterly Performance Reward
Two Day Weekend (Friday & Saturday)

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (Tejgaon)

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