Service Manager

SwiftTech Service Ltd.

SwiftTech Service Ltd.

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Summary

• Vacancy: —
• Age: at most 36 years
• Location: Anywhere in Bangladesh
• Minimum Salary: Negotiable
• Experience: At least 4 years
• Published: 29 Dec 2024

Requirements

Education

• Bachelor in Engineering (BEngg) in Mechanical Engineering

Experience

• At least 4 years
• The applicants should have experience in the following business area(s):
  Automobile

Additional Requirements

• Age at most 36 years

Responsibilities & Context

Key Responsibilities:

• Oversee daily operations of EV service centers to ensure smooth and efficient workflows.
• Implement and enforce standard operating procedures (SOPs) for EV diagnostics, maintenance, and repair.
• Monitor service quality and ensure adherence to manufacturer guidelines and industry standards.
• Recruit, train, and manage a team of technicians, service advisors, and support staff.
• Provide regular coaching and technical training to ensure the team stays updated on EV technologies.
• Foster a positive and collaborative work environment to enhance productivity and employee satisfaction.
• Ensure exceptional customer service by addressing inquiries, concerns, and complaints promptly.
• Maintain clear communication with customers about repair timelines, costs, and processes.
• Collect and analyze customer feedback to continuously improve service offerings.
• Serve as a subject matter expert on EV systems, components, and diagnostic tools.
• Support technicians in resolving complex repair issues and troubleshooting advanced systems.
• Stay updated on emerging EV technologies, trends, and best practices.
• Track key performance indicators (KPIs) such as turnaround times, customer satisfaction, and service revenue.
• Analyze operational data to identify trends and implement strategies for improvement.
• Prepare and present regular reports to senior management on service center performance.
• Manage parts inventory to ensure availability of critical components while controlling costs.
• Oversee the maintenance and calibration of tools and equipment to ensure safety and accuracy.
• Coordinate with suppliers and manufacturers to source genuine EV parts and updates.
• Ensure compliance with environmental regulations and workplace safety standards.
• Conduct regular safety training and audits to maintain a hazard-free working environment.
• Implement procedures for handling and recycling EV batteries and other components responsibly.

Education Qualification:

• Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or a related field (or equivalent experience).

Experience:

• 5+ years in automotive service management.
• Proven leadership experience in managing teams and service operations.
• Strong technical understanding of ICE/EV systems, diagnostics, and maintenance.
• Excellent problem-solving and organizational skills.

Preferred Skills:

• Certification in ICE/EV maintenance or related fields (e.g., ICE, Electric Vehicle Certification).
• Familiarity with ICE/EV diagnostic tools, software, and charging systems.
• Strong customer service and interpersonal skills.
• Experience with service center management software and CRM tools.

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

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