Social Media Manager

VISA LL

VISA LL

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Summary

• Vacancy: 3
• Age: 20 to 30 years
• Location: Sylhet (Sylhet Sadar)
• Salary: Tk. 8000 – 15000 (Monthly)
• Experience: 1 to 3 years
• Published: 4 Feb 2025

Requirements

Education

• Bachelor of Arts (BA)

Experience

• 1 to 3 years
• The applicants should have experience in the following business area(s):
  Advertising Agency, Airline, Immigration/Visa Processing, Advertising Technology (AdTech) Startup, Airport Service

Additional Requirements

• Age 20 to 30 years

Responsibilities & Context

Job Overview:

As a Customer Counseling and Receptionist Social Media Manager, you will play a crucial role in managing the online presence and customer interactions of the company across various social media platforms. You’ll be the key liaison between the business and its customers, ensuring that all inquiries, concerns, and feedback are handled promptly and professionally. Your role will involve balancing customer service, communication, and social media management skills to enhance customer experiences and maintain a positive brand reputation.Key

Responsibilities:

• Customer Counseling:
• Respond to customer inquiries, questions, and complaints via social media channels (Facebook, Instagram, Twitter, etc.).Provide expert guidance and counseling to customers regarding products/services, resolving issues with empathy and efficiency.Monitor and track customer feedback, ensuring timely follow-ups and resolutions.Escalate complex issues to the appropriate departments when necessary.Receptionist Duties:Act as the first point of contact for social media interactions and direct customers to the correct channels as needed.Handle appointment scheduling, confirmations, and cancellations via social media platforms.Maintain a welcoming and professional tone while interacting with customers online.
• Social Media Management:
• Develop and implement a content calendar for all social media platforms to engage and inform customers.Create and curate engaging content (posts, stories, videos) that aligns with the company’s brand voice and values.Monitor social media metrics to gauge engagement and adjust strategies accordingly.Handle community management tasks, including interacting with followers, addressing concerns, and fostering positive online relationships.Stay up to date on trends and social media best practices to keep the company’s social presence relevant and engaging.Reporting & Strategy:Track social media interactions and report on customer sentiments and engagement trends.Collaborate with marketing and customer service teams to refine strategies and ensure the best possible customer experience.
• Skills & Qualifications:Proven experience in social media management and customer service.Excellent communication and problem-solving skills.Strong organizational skills and the ability to multitask effectively.Proficiency in social media platforms and social media management tools (e.g., Hootsuite, Buffer, etc.).A positive, professional, and customer-focused attitude.Why Join Us:Be part of a dynamic, customer-focused team where your impact is directly felt.Work in a fast-paced environment that values creativity and communication.Opportunity for growth and development within the company.

Skills & Expertise

Customer Service

Reception

Social Media Marketing

Employment Status

Full Time

Gender

Only Female

Job Location

Sylhet (Sylhet Sadar)

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