Esteem Soft Limited

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Summary

Education

Diploma in Computer, Bachelor in Engineering (BEngg) in BSc, Bachelor degree in any discipline

Additional Requirements

Very good knowledge of customer service or ERP and IT. (Experience in the health sector is a bonus). Capable of handling new challenges, problem solvers & and knows how to handle clients smoothly.
Must be a good team player.
Knowing about driving a motorbike will get a preference.
Honest, Confident, Smart, Professional, Hardworking & Energetic.
Additional Responsibilities: Perform other duties as assigned to ensure successful software implementation and client satisfaction.

Qualifications:

Proven experience in software implementation, training, and support, preferably in the healthcare ERP domain.
Strong problem-solving skills and the ability to work independently under pressure.
Excellent communication skills, both verbal and written.
Proficiency in using remote support tools such as TeamViewer, anydesk, etc.
Willingness to travel throughout Bangladesh.
Ability to manage multiple tasks and prioritize effectively.
A proactive and positive attitude towards challenges and opportunities for growth.

Context:

We are a pioneer of cloud-based hospital management ERP software in Bangladesh. We are seeking a dynamic and dedicated Software Implementation & Support Engineer to join our team. Our ideal candidate is passionate about working in diverse environments, thrives on new challenges, and excels in problem-solving. If you are enthusiastic about healthcare ERP software and are committed to providing exceptional client support, we want to hear from you!

Key Responsibilities:

Implementation & Training: Assist with the implementation of our healthcare ERP software and deliver comprehensive training sessions to clients, both in-person and virtually.
Support & Troubleshooting: Provide technical support and troubleshoot issues via physical visits, TeamViewer, Skype, phone, and other communication tools.
Client Communication: Regularly update clients on new software features and improvements, ensuring they are well-informed and satisfied with the service.
Customer Service: Handle and resolve customer complaints efficiently, maintaining a high level of professionalism.
Presentation Support: Collaborate with the sales team to assist with ERP software presentations and demonstrations to prospective clients.
Travel: Be prepared to travel across Bangladesh as needed for client visits and support.

Customer Support

Energetic and self-motivated

ERP Implementation

Health/ Medical

Motorbike Driving

MS Word/ Excel/ PowerPoint/ OneNote

Project Incentive

Work at office

Full Time

Only Male

Dhaka (Basundhara RA)