BYSL Global Technology Group
BYSL Global Technology Group
BYSL Global Technology Group
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Summary
- Vacancy: —
- Location: Dhaka
- Experience: At least 2 years
- Published: 18 May 2024
Requirements
Education
- A minimum bachelor’s degree would be preferable
- Applicants with 7+ IELTS scores are highly encouraged to apply
Experience
- At least 2 years
Additional Requirements
- 2+ years of experience in customer service
- High proficiency in both Arabic and English languages, in all reading, writing, listening and speaking skill areas
- Exceptional verbal and written communication skills, portraying empathy and attentiveness to customer needs
- Strong problem-solving skills, with an ability to navigate challenges and resolve issues with composure
- Detail-oriented and well-organized, capable of managing multiple customer inquiries simultaneously
- Flexible and adaptable, capable of thriving in a fast-paced and evolving environment.
- Collaborative team player with a commitment to maintaining high standards of professionalism
- High attention to detail, excellent listening ability
- Thrive under pressure
- Familiarity with e-commerce, international call center and BPO
- Experience in customer service
- Willingness to work on government holidays
- Customer-centric mindset, coupled with a passion for delivering exceptional service
- Tech savvy, demonstrating in-depth knowledge of technology
Responsibilities & Context
Job Context:
We are seeking an experienced, dedicated Sr. Customer Service Associate with excellent proficiency in Arabic and English to extend top-tier customer support. You will embody our brand’s essence and play a pivotal role in enhancing our reputation for exceptional customer service. Your primary responsibility will be to provide professional and high-quality customer assistance remotely, ensuring our global customers receive seamless support, their inquiries are promptly addressed, and any challenges they encounter are efficiently resolved, ensuring customer satisfaction.
Job Responsibilities:
- Provide customer support via phone, email, and chat in both Arabic and English languages
- Address customer queries, concerns, and feedback with courtesy and precision, maintaining a customer-centric approach throughout
- Utilize your comprehensive knowledge of our brand’s offerings to deliver accurate and engaging information about products, features, and benefits
- Effectively manage and resolve customer complaints, employing creative problem-solving skills to ensure utmost satisfaction
- Collaborate closely with cross-functional teams to tackle complex customer inquiries and elevate customer experiences
- Provide after-sales support
- Maintain organized and accurate records of customer interactions, contributing to continuous improvement initiatives
- Uphold a positive and professional demeanor in all customer interactions, creating a lasting impression of our brand
- Translate English copy into high quality Arabic and vice versa
- Participate in regular training and development sessions to remain up-to-date with our products, services, and customer service standards
Compensation & Other Benefits
- Performance Bonus
- Festival Bonuses
- Competitive Salary
- Yearly Salary Review
Employment Status
Full Time
Job Location
Dhaka