Sr. Customer Service Associate (Arabic and International English)

Full Time

BYSL Global Technology Group

BYSL Global Technology Group

 

BYSL Global Technology Group

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Summary

  • Vacancy: —
  • Location: Dhaka
  • Experience: At least 2 years
  • Published: 18 May 2024

 

Requirements

Education

  • A minimum bachelor’s degree would be preferable
  • Applicants with 7+ IELTS scores are highly encouraged to apply

Experience

  • At least 2 years

Additional Requirements

  • 2+ years of experience in customer service
  • High proficiency in both Arabic and English languages, in all reading, writing, listening and speaking skill areas
  • Exceptional verbal and written communication skills, portraying empathy and attentiveness to customer needs
  • Strong problem-solving skills, with an ability to navigate challenges and resolve issues with composure
  • Detail-oriented and well-organized, capable of managing multiple customer inquiries simultaneously
  • Flexible and adaptable, capable of thriving in a fast-paced and evolving environment.
  • Collaborative team player with a commitment to maintaining high standards of professionalism
  • High attention to detail, excellent listening ability
  • Thrive under pressure
  • Familiarity with e-commerce, international call center and BPO
  • Experience in customer service
  • Willingness to work on government holidays
  • Customer-centric mindset, coupled with a passion for delivering exceptional service
  • Tech savvy, demonstrating in-depth knowledge of technology

Responsibilities & Context

Job Context:

We are seeking an experienced, dedicated Sr. Customer Service Associate with excellent proficiency in Arabic and English to extend top-tier customer support. You will embody our brand’s essence and play a pivotal role in enhancing our reputation for exceptional customer service. Your primary responsibility will be to provide professional and high-quality customer assistance remotely, ensuring our global customers receive seamless support, their inquiries are promptly addressed, and any challenges they encounter are efficiently resolved, ensuring customer satisfaction.

Job Responsibilities:

  • Provide customer support via phone, email, and chat in both Arabic and English languages
  • Address customer queries, concerns, and feedback with courtesy and precision, maintaining a customer-centric approach throughout
  • Utilize your comprehensive knowledge of our brand’s offerings to deliver accurate and engaging information about products, features, and benefits
  • Effectively manage and resolve customer complaints, employing creative problem-solving skills to ensure utmost satisfaction
  • Collaborate closely with cross-functional teams to tackle complex customer inquiries and elevate customer experiences
  • Provide after-sales support
  • Maintain organized and accurate records of customer interactions, contributing to continuous improvement initiatives
  • Uphold a positive and professional demeanor in all customer interactions, creating a lasting impression of our brand
  • Translate English copy into high quality Arabic and vice versa
  • Participate in regular training and development sessions to remain up-to-date with our products, services, and customer service standards

Compensation & Other Benefits

  • Performance Bonus
  • Festival Bonuses
  • Competitive Salary
  • Yearly Salary Review

Employment Status

Full Time

Job Location

Dhaka

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