Sr. Executive / Assistant Manager- Reservation & Ticketing

US-Bangla Airlines (OTAs)

 

US-Bangla Airlines (OTAs)

Follow

More jobs from this company

Summary

• Vacancy: 10
• Location: Dhaka (Banani)
• Minimum Salary: Negotiable
• Experience: 3 to 5 years
• Published: 30 Nov 2024

 

Requirements

Education

• Bachelor/Honors

Experience

• 3 to 5 years
• The applicants should have experience in the following business area(s):
  Airline, Travel Agent

Additional Requirements

• 3-5 years of experience in a similar role, with a focus on airline ticketing, customer care management, and reservations.
• Experience working with GDS systems (Galileo, Sabre, Amadeus) and web reservation systems.
• Proficiency in handling end-to-end booking procedures, re-issuing, re-validating, and issuing/refunding tickets.
• Experience in airlines, travel agencies is highly preferred.

Responsibilities & Context

Job Context:

US-Bangla Airlines, the country’s largest private airline is looking for potential candidates to submit applications for the post of Sr. Executive / Assistant Manager- Reservation & Ticketing for its Online Travel Agencies (OTAs). (TripLover, TravelChamp, First Trip, Take Trip)

Job Responsibilities:

• Oversee and manage both incoming and outgoing calls, as well as emails, ensuring prompt and professional responses.
• Determine customer needs, clarify information, investigate problems, and offer solutions or alternatives.
• Handle all email correspondence related to reservations and maintain timely communication.
• Keep up-to-date travel advisories for international bookings and share relevant information with customers.
• Regularly report to the Reservation Manager with updates and detailed information.
• Track and exceed set quotas and goals for customer satisfaction.
• Manage the entire booking procedure from start to finish.
• Ensure expertise in re-issuing, re-validating, refunding, and upgrading tickets.
• Demonstrate comprehensive knowledge of operating GDS systems (Galileo, Sabre, or Amadeus).

Skills & Expertise

Collaboration and Teamwork

Customer Handling

Excellent customer service skills

GDS expert

Team building and leading

Travel Agency

Travelport

Compensation & Other Benefits

• Mobile bill, Medical allowance, Weekly 2 holidays
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Banani)

Source link