Career Travel International Ltd.

Summary

Vacancy: 1
Location: Dhaka (Banani)
Minimum Salary: Negotiable
Experience: At least 3 years
Published: 16 Mar 2025

Requirements

Education

Diploma, Bachelor/Honors

Experience

At least 3 years
The applicants should have experience in the following business area(s):
Travel Agent

Additional Requirements

Candidates should have experience in Air Ticketing reservation and Visa processing.

Candidates having working experience in travel agency will get preference.

Responsibilities & Context

Manage end-to-end booking processes for customers, including air tickets and other travel-related services.
Process booking requests and ensure ticketing is completed promptly and accurately through the agency’s system or third-party platforms.
Monitor booking timelines, confirming and issuing tickets, and ensuring all details are accurate before confirming with clients.
Respond to customer inquiries related to ticketing, pricing, availability, booking procedures, and travel policies.
Resolve customer complaints and provide alternatives in case of cancellations, changes in booking status, or delays.
Provide information on travel options, special offers, and the best routes based on customer preferences and budgets.
Ensure all travel documents, including tickets, vouchers, and itineraries, are correctly prepared, issued, and dispatched.
Stay updated on visa requirements, travel restrictions, and other regulatory policies to provide accurate guidance to clients.
Ensure compliance with travel industry standards, airline policies, and company regulations, including refunds and cancellations.
Ensure real-time data entry for bookings and cancellations and manage reports for travel sales, ticketing performance, and other operational metrics.
Generate periodic reports for the management team on bookings, revenue, and cancellations to assist with decision-making.
Coordinate with airlines, hotels, car rental services, and other travel suppliers to ensure availability and optimal pricing.
Maintain strong relationships with vendors to negotiate rates, secure special offers, and ensure smooth handling of any customer issues or complaints.
Handle ticketing queries from suppliers and resolve any issues related to bookings, cancellations, and changes in schedule.
Supervise the daily activities of the ticketing team, ensuring that they meet deadlines and provide high-quality service to clients.
Contribute to the recruitment, scheduling, and performance evaluation of the ticketing team.
Stay updated on travel industry trends, airline promotions, and special offers that can be passed on to customers for additional sales opportunities.
Work with the marketing team to implement promotional campaigns and special deals aimed at increasing ticket sales.
Develop and maintain strong relationships with corporate and individual clients to ensure repeat business.
Proactively inform clients about new travel products, discounts, and promotions.
Follow up with clients post-travel to gather feedback and ensure high levels of customer satisfaction.

Skills & Expertise

Air Ticketing and Visa processing.

Computer skill

Good communication skills

Ticketing & Reservation

Compensation & Other Benefits

Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Banani)

Source link

To apply for this job email your details to admin@chakricircular.com