Sr. Executive/ Executive- Customer Service

Zubion Development Solutions Limited ( ZDSL)

Zubion Development Solutions Limited ( ZDSL)

 

Zubion Development Solutions Limited ( ZDSL)

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Summary

  • Vacancy: —
  • Location: Dhaka (Dhanmondi 27)
  • Salary: Negotiable
  • Experience: At least 1 year
  • Published: 18 Jul 2024

 

Requirements

Education

  • Bachelor of Science (BSc) in Civil Engineering

Experience

  • At least 1 year
  • The applicants should have experience in the following business area(s):
    Real Estate, Developer

Responsibilities & Context

Finishing material selection according to deed of agreements

Check the Material specifications according to the Deed of Agreement

Civil maintenance work follow-up on daily basis with Engineers

Budgeting and cost analysis for modification work.

Analyze issues and coordinate with other departments to resolve the same

Client’s details collection

Responding to customers queries as and when required

Communication with all stakeholders in order to ensure smooth construction of the space

Handover the apartment maintaining proper documentations

Send monthly project report of ongoing projects.

Communicate with and follow-up customers and other relevant stakeholders via email, through phone calls & in person.

Note & track customer queries.

Prepare Approval / Internal notes and documents as per management’s instruction.

Provide all necessary support to the supervisor.

Survey and Arrange gifts for any Client events.

Proper Documentation (Prepare, Organize and keep records for future).

Plan & Execution of Customer Loyalty Program (Birthday, Marriage anniversary, Eid Re-union, Handover ceremony).

Report day to day activities to Head of the Department(HOD).

Skills & Expertise

Basic Computer literacy

Strong Written and Verbal Communication Skills

Compensation & Other Benefits

  • T/A, Mobile bill, Tour allowance
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2

Other admissible benefits as applicable.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Dhanmondi 27)

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