Sr. Executive Officer (Ticketing & Reservation)

M/S. Travelicious

 

M/S. Travelicious

Follow

Summary

• Vacancy: 1
• Age: 25 to 40 years
• Location: Dhaka (Motijheel)
• Minimum Salary: Negotiable
• Experience: 3 to 5 years
• Published: 11 Jan 2025

 

Requirements

Education

• Masters, Bachelor/Honors

Experience

• 3 to 5 years

Additional Requirements

• Age 25 to 40 years

Experience Requirements

3 to 5 years of experience in the following business areas:

• Online Travel Agency (OTA)
• Airline Ticketing
• Travel Agent or Tour Operator
• Immigration/Visa Processing
• Hajj and Umrah Visa Processing
• Minimum 2 years of experience in an IATA-accredited travel agency.

Additional Requirements

• Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
• Skilled in booking, issuing, reissuing, and refund calculations in compliance with IATA rules.
• Knowledge of airline policies, procedures, and modifications to ensure ticket accuracy.
• Familiarity with travel documentation requirements for ticket issuance.
• Ability to manage multiple functions under pressure while working in a team environment.
• Excellent verbal and written communication skills in English.
• Proficient in answering inquiries through social networks, WhatsApp, emails, and telephone.
• Advanced skills in MS Office (Word, Excel, PowerPoint); experience with graphics design is a plus.
• Certification in travel or tourism-related courses is an added advantage.

Responsibilities & Context

Airline Ticketing & Reservations:

• Create PNRs, issue, re-issue, and cancel airline tickets using GDS systems (Amadeus, Sabre, Galileo).
• Process domestic and international flight bookings, cancellations, and refunds with accuracy.
• Ensure adherence to IATA rules and airline policies.

Customer Service:

• Provide excellent customer service by addressing inquiries via phone, email, and social media.
• Handle customer complaints effectively and courteously, ensuring prompt resolution.
• Assist clients with itinerary planning, travel arrangements, and after-sales support.

Visa and Documentation Support:

• Provide expert advice on visa requirements and processes for various destinations.
• Assist clients with Hajj & Umrah visa applications and ensure timely processing.
• Ensure proper documentation for ticket issuance and travel arrangements.

Sales and Marketing:

• Sell airline tickets, travel packages, and related services to clients.
• Identify market opportunities, hunt for new clients, and maintain relationships with corporate customers.
• Promote Travelicious’ services through innovative marketing ideas.

Team Collaboration:

• Provide periodic training to sales staff on air ticketing and travel products.
• Supervise and guide team members to achieve individual and team sales targets.

Operations and Reporting:

• Monitor and follow up on monthly, quarterly, and yearly sales targets.
• Generate, analyze, and submit sales reports as required by management.
• Maintain accurate records of ticketing, reservations, and client information.
• Industry Liaison:
• Build and maintain relationships with airlines, GDS personnel, and travel partners.

• Stay updated on airline schedules, promotional offers, and industry changes.

System Management:

• Ensure smooth operation of the online travel booking platform.
• Troubleshoot online booking issues and assist customers with their queries.
• Optimize booking systems to enhance user experience and operational efficiency.

Skills & Expertise

Airlines and Travels

Good communication skills

Compensation & Other Benefits

• Mobile Allowance: Provided.
• Festival Bonus: 2 bonuses per year.
• Working Hours: 9:00 AM to 6:00 PM.
• Weekend: Friday.
• Holidays: All government-declared holidays in Bangladesh.
• Salary Review: Annually.
• Professional Development: Opportunities for training, skill enhancement, and career growth.
• Work Environment: A collaborative and supportive team environment.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Motijheel)

Source link