Sikder Air International
Sikder Air International
Sr. Sales & Reservation Officer
Sikder Air International
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Summary
- Vacancy: —
- Age: at least 35 years
- Location: Dhaka
- Salary: Negotiable
- Experience: At least 5 years
- Published: 7 May 2024
Requirements
Experience
- At least 5 years
- The applicants should have experience in the following business area(s):
Airline, Travel Agent
Additional Requirements
- Age at least 35 years
- The applicants should have experience in the following area(s): Air Ticketing and reservation.
- The applicants should have experience in the following business area(s): Travel Agent.
- Proven working experience in the Reservation & Ticketing Department.
- Excellent knowledge of Amadeus, and Galileo, sabre
- Know issues, reissues, and refunds.
- Well-versed in various areas of travel (domestic, international, online booking, group booking).
- Ability to present and communicate with clients effectively.
- Good Communication skills (both oral and written).
- An outgoing, confident, and energetic personality.
- Must have to be experience with air ticketing software GDS.
Responsibilities & Context
- Manage a team of reservation officers to ensure efficient and accurate handling of customer bookings and inquiries.
- Take work reports from junior officers and provide necessary feedback.
- Conduct daily analysis of market competition and industry trends to identify opportunities for sales growth and develop strategies accordingly.
- Train and mentor reservation officers to enhance their skills and knowledge of travel industry trends and best practices.
- Oversee the reservation process from start to finish, ensuring compliance with company policies and procedures.
- Handle escalated customer inquiries and complaints promptly and effectively, striving to achieve satisfactory resolutions while maintaining a high level of professionalism.
- Collaborate with other departments such as customer service, sales, and finance to optimize reservation processes and enhance customer satisfaction.
- Stay updated on airline policies, fare structures, and industry regulations to provide accurate information to customers and team members.
- Analyse reservation data and performance metrics to identify areas for improvement and implement strategies for operational efficiency and profitability.
- Provide comprehensive assistance to customers regarding flight schedules, fares, connections, and travel documentation issuance.
- Issue tickets and other travel documents.
- Assist passengers with check-in procedures, baggage handling, and addressing any special needs or concerns throughout their travel journey.
- Address passenger concerns, resolve issues, and escalate complex problems to supervisors or management when necessary.
Compensation & Other Benefits
- Mobile bill, Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka