Sr. Support Engineer (Asst. Manager)

Munshi HR Solutions Ltd.

Munshi HR Solutions Ltd.

 

Munshi HR Solutions Ltd.

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Summary

  • Vacancy: 2
  • Location: Dhaka
  • Salary: Tk. 40000 – 50000 (Monthly)
  • Experience: 5 to 10 years
  • Published: 19 Mar 2025

 

Requirements

Education

  • Bachelor of Science (BSc) in Electrical & Electronic Engineering, Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Computer Engineering, Bachelor of Science (BSc) in Electronics and Telecommunication Engineering

Experience

  • 5 to 10 years
  • The applicants should have experience in the following business area(s):
    IT Enabled Service, ISP

Additional Requirements

  • Basic Knowledge in Networking Topology & Design, IP Subletting and Routing, Switching Troubleshoot preferred.
  • Implement, monitor and maintain mikrotik router, proxy server, wireless devices, Security VPN and Fiber infrastructure with last mile devices.
  • Maintain and upgrade Optical Network Unit and Media Converter device.

Responsibilities & Context

Company Type: A Renowned ISP Service Company

Requirement:

• B.Sc Engineering (Computer /Electrical & Electronic / Telecommunication Engineering)

• Able to handle complex technical issues related to new link installation, service interruption by troubleshooting and reinstalling at client end

Job Responsibility:

• Communicate clients through series of actions either face to face or over phone to resolve issues.

• Response to breakdowns and make expert level investigation of customer issues, identify their root cause, and correct when possible.

• Recommend for repairing equipment and replacing parts if necessary.

• Direct the technical staff (Technician).

• Troubleshoot system and network problems at clients’ end and diagnose and solve faults related to Wireless structure.

• Implement, monitor and maintain mikrotik router, proxy server, wireless devices, Security VPN and Fiber infrastructure with last mile devices.

• Maintain and upgrade Optical Network Unit and Media Converter device.

Job Nature

• Full-time

Basic Skills

• Basic Knowledge in Networking Topology & Design, IP Subletting and Routing, Switching Troubleshoot preferred.

Job Location:

• Dhaka (moveable anywhere in Bangladesh)

Salary:

• 40-50k

Skills & Expertise

IT Support Service and Network engineering.

IT Troubleshooting

Linux server

Mikrotick Router

Operation & Maintenance

Sourcing

Switches/ Routers

Troubleshooting problems

VPN Solutions

Wireless

Compensation & Other Benefits

  • T/A, Mobile bill
  • Lunch Facilities: Partially Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2

As per company policy

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Dhaka

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