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Supervisor, Customer Relationship Management, BA

Intertek Bangladesh

Intertek Bangladesh

 

Intertek Bangladesh

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Summary

  • Vacancy: 1
  • Location: Dhaka
  • Experience: At least 3 years
  • Published: 4 Jul 2024

 

Requirements

Education

  • Bachelor/Honors from Textile Engineering/Marketing
  • Bachelor/Honors from Textile with MBA in Marketing will be preferable.

Experience

  • At least 3 years
  • The applicants should have experience in the following business area(s):
    Multinational Companies, Garments, Third Party Auditor (Quality, Health, Environment, Compliance

Additional Requirements

  • Minimum 2-3 years of sales experience in the RMG, Auditing, or RMG Accessories industry is preferable.
  • Thorough knowledge of product and market dynamics.

Responsibilities & Context

  • Ensure best service support for CRM vendors, ensuring zero hindrance in services provided by Organization.
  • Build strong rapport with Client/vendors to gain 100% trust on Intertek, facilitating continuous improvement in customer satisfaction and market share.
  • Conduct daily analysis and reporting, including monitoring report due lists, delivery status, hold progress updates, and payment collection updates.
  • Conduct regular market visits to maintain close relationships with customers and organize customer engagement programs.
  • Assist in increasing market share and report value increase, ensuring report delivery turnaround time (TAT) up to 80% by office time.
  • Work collaboratively with the credit team to support credit collection and ensure CRM customers receive reports on time.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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